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Displaying 51-60 of 515 items.
Air Canada
(1) On or about January 16, 2023, Air Canada failed to provide a temporary replacement mobility aid that met the mobility needs of a person with a disability (2RITEM), who did not retain their mobility aid during flight AC92 and it was not made available to the person at their arrival at Santiago...
Enforcement Actions | 2023-08-15
ER World Services Corp.
(A) On or about July 21, 2023, ER World Services Corp. failed to provide reasonable assistance at the request of an enforcement officer, thereby contravening subsection 178(5) of the Canada Transportation Act.
Enforcement Actions | 2023-08-09
Aero JL, S.A. de C.V.
(A) On or about August 5, 2022, Aero JL, S.A. de C.V. operated an air service using an aircraft bearing registration XA-WIN from Cancun, Mexico (MMUN) to Halifax, Canada (CYHZ) without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening subsection 57(...
Enforcement Actions | 2023-08-04
WestJet
(1) On or about December 3, 2022, at Victoria International Airport, WestJet refused to accept the mobility aid of a person with a disability (HPFMQQ) who needed the mobility aid during travel on flight WS3260, thereby contravening subsection 40(1) of the Accessible Transportation for Persons with...
Enforcement Actions | 2023-08-03
Flair Airlines Ltd.
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Flair Airlines Ltd. has committed 6 violations of failing to refund the cost of additional services purchased by passengers (K625NX), (...
Enforcement Actions | 2023-07-31
Delta Air Lines, Inc.
(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), a designated enforcement officer has issued this notice of violation believing Delta Air Lines, Inc. has committed 7 violations of failing to make available, in simple, clear and concise language, on a document on...
Enforcement Actions | 2023-07-21
WestJet
(A) On or about July 17, 2023, at Calgary International Airport (CYYC), WestJet failed to provide the passengers, by means of audible announcements, the reason for the delay for flight number WS3008, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations (APPR).
Enforcement Actions | 2023-07-17
1263343 Alberta Inc. (Lynx Air)
(1) On or about May 15, 2023, 1263343 Alberta Inc. failed to make available, in simple, clear and concise language, on a digital platform that it uses to sell tickets (www.flylynx.com), its terms and conditions referred to in paragraphs 5(1)(a) and 5(1)(c) of the Air Passenger Protection...
Enforcement Actions | 2023-07-12
Air Canada
(1) On or about June 29, 2022, Air Canada failed to provide passenger (48TBKE), affected by the delay of flight AC94 scheduled to depart on June 29, 2022, the reason for the delay using the available communication method for which she had indicated a preference, including a method that is...
Enforcement Actions | 2023-06-29
Air Canada
(A) On or about February 25, 2023, at Montréal-Trudeau International Airport (CYUL), Air Canada failed to provide the passengers, by means of the audible announcement made at 10:23, the reason for the delay for flight number AC944, thereby contravening subsection 13(4) of the Air Passenger...
Enforcement Actions | 2023-06-28

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