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(A) Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Société Air France has committed the following 9 violations, failed to make available, in simple, clear and concise language, on a...
Enforcement Actions | 2025-10-13
On or about October 14, 2025, Porter Airlines (Canada) Limited advertised the price of an air service on the website facebook.com without including the point of origin of the service and whether the
service is one-way or round-trip, thereby contravening paragraph 28(1(b) of the Air Passenger...
Enforcement Actions | 2025-10-24
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing WestJet has committed the following 20 violations, failed to make available the prescribed notice pursuant to subsection 5(5) of the Air...
Enforcement Actions | 2025-11-06
On or about June 12, 2025, at Calgary International Airport (CYYC), American Airlines, Inc. failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number AA1973, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations.
Enforcement Actions | 2025-11-06
Pursuant to section 180 of the Canada Transportation Act, SC 1996, c 10 (CTA), the undersigned enforcement officer has issued this notice of violation believing Flair Airlines Ltd. has committed the following 8 violations, failed to provide passengers affected by the cancellation of Flights F8177,...
Enforcement Actions | 2025-11-14
On or about November 13, 2025, Flair Airlines advertised the price of an air service on the website flyflair.com and did not set out all third-party charges under the heading “Taxes, Fees and Charges”, thereby contravening subsection 28(2) of the APPR.
Enforcement Actions | 2025-12-05
(A) On or about June 12, 2025, United Airlines, Inc. failed to provide passengers affected by the delay of flight UA750, scheduled to depart on June 12, 2025, the reason for the delay, the compensation to which they may be entitled to for inconvenience, the standards of treatment for passengers,...
Enforcement Actions | 2026-01-30
(A) On or about February 16, 2025, at Calgary International Airport (YYC), WestJet failed to provide to 16 passengers affected by the delay and subsequent cancellation of flight number WS3103, who were waiting two hours after the departure time that is indicated on their original ticket, food and...
Enforcement Actions | 2026-03-05
(A) On or about July 1, 2024, Alaska Airlines, Inc. and/or Hawaiian Airlines, Inc. failed to make available the prescribed notice pursuant to subsection 5(5) of the Air Passenger Protection Regulations (APPR), on a document on which the itinerary of a passenger appears, thereby contravening that...
Enforcement Actions | 2026-03-10
(A) On or about March 30, 2025, when flight PD572 was delayed on the tarmac at Fort Lauderdale International Airport, after the doors of the aircraft were closed for take-off, Porter Airlines (Canada) Limited did not provide passengers, free of charge, with food and drink, in reasonable quantities...
Enforcement Actions | 2026-03-10