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New refund regulations are coming
On September 8, 2022, new refund requirements will go into effect for flights that are cancelled or have long delays due to a situation outside the airline’s control.
The regulations will apply to flights taken on or after September 8, 2022.
Background...
Web page | 2022-06-22
Introduction
The COVID-19 pandemic and subsequent collapse of global air travel revealed a gap in Canada's air passenger protection framework that affects passengers whose flights are delayed or cancelled due to situations outside the airline's control.
On December 18, 2020, the Minister of...
Web page | 2022-06-22
Q1. Why did the Canadian Transportation Agency (CTA) develop these amendments to the APPR?
The COVID-19 pandemic revealed a gap in Canada's air passenger protection framework: the absence of a requirement for airlines to refund tickets when flights are cancelled, or where there is a lengthy delay...
Web page | 2022-06-22
Read the pdf (367 KB)
Watch the ASL videos
1. Purpose
ASL version of Purpose
This is an American Sign Language (ASL) video with no audio
Continue to the next video: Personnel required to be trained
The Accessible Transportation for Persons with...
Web page | 2022-03-14
Read the pdf (372 KB)
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1. Purpose
ASL version of Purpose
This is an American Sign Language (ASL) video with no audio
Continue to the next video: Security Screening (CATSA) and Border Clearance (CBSA) procedures
This is a plain...
Web page | 2022-03-14
Read the pdf (297 KB)
Watch the ASL videos
1. Purpose
ASL version of Purpose
This is an American Sign Language (ASL) video with no audio
Continue to the next video: What are tactile row markers
This is a plain language summary of the Assistance for...
Web page | 2022-03-14
Read the pdf (336 KB)
Watch the ASL videos
1. Purpose
ASL version of Purpose
This is an American Sign Language (ASL) video with no audio
Continue to the next video: Personnel required to be trained
This is a plain language summary of the Best Practices...
Web page | 2022-03-14
Air carriers are reminded that they are required to provide notice to the Canadian Transportation Agency (Agency), affected communities and responsible ministers of plans to discontinue or reduce the frequency of a domestic service, in certain circumstances, and to provide an opportunity for...
Web page | 2021-07-14
Q1. Why did the Canadian Transportation Agency (CTA) develop these proposed regulations?
The COVID-19 pandemic – and the global collapse of air travel that resulted in mass flight cancellations – highlighted a gap in Canada's air passenger protection framework: the absence of a requirement for...
Web page | 2021-07-02
Introduction
The COVID-19 pandemic and subsequent collapse of global air travel has revealed a gap in Canada's air passenger protection framework that affects passengers whose flights are delayed or cancelled due to situations outside the airline's control.
The Minister of Transport issued a...
Web page | 2021-07-02