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Reference is made to the Convention for the Unification of Certain Rules for International Carriage by Air, done at Montreal, on May 28, 1999 (Montreal Convention), which came into force on November 4, 2003 for international carriage between Canada and countries that have ratified the Convention....
Web page | 2019-12-24
CTA Air Travel Complaints
If your travel has been disrupted and you're not satisfied with how an airline resolved your issue, you can file a complaint, with the Canadian Transportation Agency (CTA). The CTA can help resolve complaints about air travel within, to and from Canada. Our role is to...
Web page | 2019-12-24
If your air travel is affected by a carrier's bankruptcy/cessation of activities, we suggest the following:
Contact your travel agent or transportation providers as soon as possible to make alternative arrangements.
If you paid by credit card, contact the credit card company to see if you are...
Web page | 2019-12-05
Part V.1 of the Air Transportation Regulations sets out requirements for all-inclusive air price advertising.
These rules help consumers easily determine the total price of advertised air services, and encourage fair competition among advertisers of air services.
Help with implementation...
Web page | 2019-10-08
A tariff is the contract between an air carrier and its passengers. It covers the passengers’ rights and obligations, as well as the air carrier’s rights and its responsibilities towards the passenger.
Carriers must respect their tariff at all times. The tariff must not be unjust, unreasonable,...
Web page | 2019-09-05
Introduction
Amendments to the Air Transportation Regulations (ATR) were finalized and published in Part II of the Canada Gazette on May 31, 2019.
The regulations reflect input that the CTA heard from the public, the air industry, experts and other interested parties during consultations held...
Web page | 2019-08-13
Purpose
This Notice is to inform the air industry, and other interested stakeholders, of a determination made by the Agency on the criteria it will apply to determine what constitutes an “air service”.
Air service
The Canada Transportation Act (Act) states that no person shall operate an “air...
Web page | 2019-08-09
Air licence
The Agency is the authority for Canada that issues licences to operate publicly available air services. The Agency issues licences to operate domestic air services to Canadian applicants. It also issues licences to operate scheduled and non-scheduled international services to and from...
Web page | 2019-08-09
Executive summary
Issues: Currently, Canada does not have a standardized passenger protection regime for air travel. While the Air Transportation Regulations (ATR) establish the terms and conditions that air carriers operating in Canada must address in their tariffs, air carriers are permitted to...
Web page | 2019-05-22
Regulations
The regulations provide for clearer and more consistent air passenger rights by imposing certain minimum airline requirements in air travel – including standards of treatment and, in some situations, compensation for passengers.
Air Passenger Protection
Know...
Web page | 2019-05-22