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New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022.
Background
Q1. Why has the Canadian Transportation Agency (CTA) developed...
Web page | 2023-01-11
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022.
Introduction
On May 24, 2019, the Canadian Transportation Agency (CTA)...
Web page | 2023-01-11
Overview
This quarterly update shows the number of air travel complaints submitted by passengers to the Canadian Transportation Agency (CTA), per 100 flights and sorted by airline.
Context
The complaint data is based on the information submitted by passengers and may not have been reviewed by...
Web page | 2022-12-19
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022.
Introduction
The COVID-19 pandemic and subsequent collapse of global air...
Web page | 2022-06-22
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022.
Related content
News release: New refund regulations...
Web page | 2022-06-22
Read the pdf (372 KB)
Watch the ASL videos
1. Purpose
ASL version of Purpose
This is an American Sign Language (ASL) video with no audio
Continue to the next video: Security Screening (CATSA) and Border Clearance (CBSA) procedures
This is a...
Web page | 2022-03-14
Read the pdf (297 KB)
Watch the ASL videos
1. Purpose
ASL version of Purpose
This is an American Sign Language (ASL) video with no audio
Continue to the next video: What are tactile row markers
This is a plain language summary of the Assistance...
Web page | 2022-03-14
Read the pdf (336 KB)
Watch the ASL videos
1. Purpose
ASL version of Purpose
This is an American Sign Language (ASL) video with no audio
Continue to the next video: Personnel required to be trained
This is a plain language summary of the Best...
Web page | 2022-03-14
Air carriers are reminded that they are required to provide notice to the Canadian Transportation Agency (Agency), affected communities and responsible ministers of plans to discontinue or reduce the frequency of a domestic service, in certain circumstances, and to provide an opportunity for...
Web page | 2021-07-14
Q1. Why did the Canadian Transportation Agency (CTA) develop these proposed regulations?
The COVID-19 pandemic – and the global collapse of air travel that resulted in mass flight cancellations – highlighted a gap in Canada's air passenger protection framework: the absence of a requirement for...
Web page | 2021-07-02