Enforcement actions taken by the CTA’s enforcement officers

Statistics

  2023-2024 (year to date) 2022-2023 2021-2022 2020-2021 2019-2020
Notice of Violation - with Administrative Monetary PenaltyNote 1 75 33 11 6 12
Notice of Violation – with Warning Note 2 0 0 0 2 0
Total number of violations found Note 1 Note 3 642 643 831 23 134
Cautionary Notice Note 4 184 9 56 49 7
Formal warnings – discontinued Note 5 N/A N/A N/A N/A 9
Total amount of Administrative Monetary Penalties Note 1 Note 3 $1,343,930 $725,380 $253,975 $54,500 $504,500

List of enforcement actions

This list below includes Notices of Violations issued by enforcement officers. Learn more about types of enforcement actions and contraventions.

Consistent with statutory provisions and best practices, the Agency undertakes to publish on its website the results of its formal enforcement actions at the time of the issuance of a Notice of Violation. More detailed information can be found in the CTA's Compliance and Enforcement Policy.

Displaying 421 - 430 of 510 actions.
Regulated entity Contravention Date of Issuance Penalty
Jet Airways (India) Limited

Results of a compliance verification indicate that Jet Airways (India) Limited is in contravention of paragraph 135.8(1)(c)of the Air Transportation Regulations. This compliance verification relates to the "Best Fares" section found on the Web site jetairways.com (Canadian edition).

2013-11-08 Formal warning
Etihad Airways P.J.S.C.

Between November 2 and November 5, 2013, Etihad Airways P.J.S.C. violated:

  • subsection 135.8(2) of the Air Transportation Regulations by not setting out all third party charges under the heading "Taxes, Fees and Charges" on the booking system found on the Web site etihad.com (Canadian edition).
  • section 135.91 of the Air Transportation Regulations by setting out an "Airline Fuel Fee" as if it were a third party charge on the booking system found on the Web site etihad.com (Canadian edition).
2013-11-08 Monetary penalty
$10,000
Aerovias del Continente Americano S.A. (Avianca)

On or about November 5, 2013, Aerovias del Continente Americano S.A., carrying on business as Avianca violated paragraph 135.8(1)(a)of the Air Transportation Regulations by not providing the total price in Canadian dollars for air services on their online booking system found on the Web site avianca.com (Canadian edition).

2013-11-07 Monetary penalty
$5,000
Aerovias del Continente Americano S.A. (Avianca)

Results of a compliance verification indicate that Aerovias del Continente Americano S.A., carrying on business as Avianca is in contravention of section 135.91 of the Air Transportation Regulations. This compliance verification relates to the online booking system found on the Web site avianca.com (Canadian edition).

2013-11-07 Formal warning
Pascan Aviation Inc.

Results of a compliance verification indicate that Pascan Aviation Inc. is in contravention of paragraph 135.8(1)(a)of the Air Transportation Regulations. This compliance verification relates to the advertisement "Offres estivales exceptionelles" found on the Web site pascan.com

2013-11-05 Formal warning
Air China Limited

Between October 26 and October 29, 2013, Air China Limited violated:

  • subsection 135.8(2) of the Air Transportation Regulations by not setting out all third party charges under the heading “Taxes, Fees and Charges” on their online booking system found on the Web site airchina.ca. The current heading reads “taxes, fees and surcharges”.
  • section 135.91 of the Air Transportation Regulations by setting out an air transportation charge in an advertisement as if it were a third party charge. On their online booking system found on the Web site airchina.ca, a “Fuel Service Fee” and an “Insurance Service Fee” are set out as if they were third party charges.
2013-11-05 Monetary penalty
$10,000
American Airlines, Inc.

Between October 26 and October 29, 2013, American Airlines, Inc. violated paragraph 135.8(1)(d) of the Air Transportation Regulations by not providing the name and amount of each tax, fee or charge relating to the air service that is third party charge. This violation relates to the online booking system found on the Web site aa.com (Canadian edition).

2013-10-31 Monetary penalty
$5,000
Société Air France

Results of a compliance verification indicate that Société Air France is in contravention of paragraphs 135.8(1)(b),135.8(1)(c) of the Air Transportation Regulations. This compliance verification relates to a banner advertisement published October 24, 2013 on the Web site meteomedia.com

2013-10-28 Formal warning
North Star Air Ltd.

Results of a compliance verification indicate that North Star Air Ltd. is in contravention of section 135.9 of the Air Transportation Regulations. This compliance verification relates to an advertisement published in The Chronicle Journal on October 2, 2013 (page 3).

2013-10-16 Formal warning
Qatar Airways

Results of a compliance verification indicate that Qatar Airways is in contravention of paragraph 135.8(1)(d),subsection 135.8(2) and section 135.91 of the Air Transportation Regulations. This compliance verification relates to the online booking system found on the Web site qatarairways.com (Canadian edition).

2013-10-11 Formal warning