Canadian Transportation Agency’s 2024-2025 Departmental plan at a glance

A departmental plan describes a department’s priorities, plans and associated costs for the upcoming three fiscal years.

Read the full departmental plan.

Key priorities

To deliver on its core mandates, the CTA is guided by strategic priorities for 2024–25 and beyond, which include:

  • Resolve the Backlog: Develop and implement the new APPR and accelerate the timely resolution and elimination of the backlog of air travel complaints
  • Improve Accessibility in the Transportation System: Leverage all of the CTA's tools to enhance accessibility within the transportation system.
  • Enhance Stakeholder Engagement: Engage with participants of the transportation system to advance the CTA’s mandate.
  • Cultivate a Culture of Continuous Improvement: Develop an organizational culture of continuous improvement, innovation, and data based decision making to drive the best results for Canadians.
  • Build a Diverse and Resilient Organization: Focus on creating an organization that is diverse, inclusive, accessible, resilient, and that fosters a sense of belonging.

Refocusing Government Spending

In Budget 2023, the government committed to reducing spending by $14.1 billion over the next five years, starting in 2023–24, and by $4.1 billion annually after that.

As part of meeting this commitment, the CTA is planning the following spending reductions.

  • 2024-25: $561,000
  • 2025-26: $831,000
  • 2026-27 and after: $1,202,000

The CTA will achieve these reductions by doing the following:

  • The amendments to the Canada Transportation Act have led to the establishment of a new dispute resolution office dedicated to addressing air travel complaints. It is projected by the CTA that by the fiscal year 2027-28, the efficiencies realized from the new process will enable a reduction of seven full-time equivalent positions, without compromising the office's capacity to process air travel complaints.
  • To reduce expenditures on professional services, the CTA plans to reduce dependence on external information technology (IT) services by recruiting skilled in-house staff. This change will enable the CTA to reduce the cost of retaining external consultants while also streamlining its IT operations through internal restructuring. The CTA also plans to reduce spending on editing and translation services.

The figures in this departmental plan reflect these reductions.

Highlights

A Departmental Results Framework consists of an organization’s core responsibilities, the results it plans to achieve, and the performance indicators that measure progress toward these results.

Core responsibilities and departmental results

The core responsibilities and departmental results from the CTA’s Departmental Results Framework are as follows:

Independent regulatory and dispute-resolution services for transportation providers and users

  • Departmental Result 1: An efficient, competitive national transportation system
    • 1A: Transportation Fluidity Index
    • 1B: Percentage of regulatory authorities issued and determination cases resolved within service standards
    • 1C: Percentage of disputes resolved within service standards
  • Departmental Result 2: Persons with disabilities have access to justice and accessible transportation services
    • 2A: Number of air travel accessibility complaints received per 100 flights
    • 2B: Percentage of accessibility disputes resolved within service standards
  • Departmental Result 3: Consumers have access to justice and protection for air travel.
    • 3A: Number of air travel consumer complaints received per 100 flights
    • 3B: Percentage of air consumer protection disputes resolved within service standards

See GC InfoBase for the full framework and program inventory.

Planned spending: $40,103,789

Planned human resources: 338

For 2024-25, the CTA plans to pursue its strategic priorities in order to continue to provide Canadians with independent regulatory and dispute-resolution services. With respect to the federally-regulated rail network, the CTA will continue to focus on effective monitoring and enforcement of rail provisions, the timely delivery of determinations, and the prompt and effective resolution of formal and informal complaints. The CTA will also work to clarify, simplify, and strengthen air passenger consumer protection through a revised APPR, improving the efficiency of its new air passenger complaints resolution process, and introducing cost recovery from airlines for eligible complaints in the new process. Finally, with regard to its accessibility responsibilities, the CTA will work to improve the handling and transportation of mobility aids, consider how to ensure the accessibility of the services provided by small Transportation Service Providers (TSPs) transportation service providers, and continue to enhance its compliance monitoring of TSPs.

More information about independent regulatory and dispute-resolution services for transportation providers and users can be found in the full departmental plan.

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