Accessibility at the Canadian Transportation Agency

The CTA is committed to advancing accessibility and making it a priority in the delivery of our services. We put this into practice everyday in service to the Canadian public and in support of our employees. We will engage with persons with disabilities to better understand their experiences and meet their needs when interacting with the Agency.

All Canadians have a right to benefit from our services equally. And all people who work with us have a right to do their jobs free of barriers. Our Accessibility plan and our Accessibility feedback process represents our commitment to identifying barriers to taking meaningful action to remove them.

Note that this section is about the accessibility of CTA as an organization. This section is not about regulating accessibility and transportation, which is one of CTA’s mandates.

Image with our corporate Logo and a Link to accessibillity plan

Accessibility Plan

Read our plan to removing or reducing barriers over the next 3 years and find out how the CTA is committed to making accessibility an ongoing priority.

Image with different logo : a form, an email, a mailing envelop; a telephone, a fax and a TTY. Link to Accessibility feedback process

Accessibility feedback process

Learn about how to provide feedback, how to submit feedback anonymously, and what we do with your feedback. You can also request alternative formats of the accessibility plan, and a description of our feedback process.

Image of sign language. Link to web accessibility statement

Web Accessibility Statement

Read our web accessibility statement on how the CTA strives for greater levels of accessibility than those required by the current standard.

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