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MP3Contact an enforcement officer
If you are aware of any violation to the Canada Transportation Act or related regulations, or if you find an air fare advertisement does not comply with the all-inclusive air price advertising regulations, send an email to: OTC.conformite-compliance.CTA@otc-cta.gc.ca.
You may also contact the enforcement officer nearest you.
Enforcement Officers are responsible for administering the Canada Transportation Act and related regulations. From time to time, they investigate the activities of air carriers holding a licence issued by the Agency, as well as passenger terminal operators who are subject to the Personnel Training for the Assistance of Persons with Disabilities Regulations, to ensure compliance with Canadian legislation. In addition, they investigate alleged infractions relating to air carrier activities and take part in public education.
For Air travel complaints, please vist - Headquarters
- Manager, Enforcement Division
Canadian Transportation Agency
60 Laval Street, Unit 01
Gatineau, QC, J8X 3G9
Email: OTC.conformite-compliance.CTA@otc-cta.gc.ca - Atlantic region (including Nunavut)
- Enforcement Officer
Canadian Transportation Agency
Email: OTC.conformite-compliance.CTA@otc-cta.gc.ca - Quebec region
- Enforcement Officer
Canadian Transportation Agency
Email: OTC.conformite-compliance.CTA@otc-cta.gc.ca - Ontario region
- Enforcement Officer
Canadian Transportation Agency
Email: OTC.conformite-compliance.CTA@otc-cta.gc.ca - Western region (including Yukon and NWT)
- Enforcement Officer
Canadian Transportation Agency
Email: OTC.conformite-compliance.CTA@otc-cta.gc.ca
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