Contact an enforcement officer

If you are aware of any violation to the Canada Transportation Act or related regulations, or if you find an air fare advertisement does not comply with the all-inclusive air price advertising regulations, send an email to: OTC.conformite-compliance.CTA@otc-cta.gc.ca.

You may also contact the enforcement officer nearest you.

Enforcement Officers are responsible for administering the Canada Transportation Act and related regulations. From time to time, they investigate the activities of air carriers holding a licence issued by the Agency, as well as passenger terminal operators who are subject to the Personnel Training for the Assistance of Persons with Disabilities Regulations, to ensure compliance with Canadian legislation. In addition, they investigate alleged infractions relating to air carrier activities and take part in public education.

  For Air travel complaints, please vist Air travel complaints, or call 1-888-222-2592
Headquarters
Manager, Enforcement Division
Canadian Transportation Agency
Ottawa, Ontario
K1A 0N9
Email: OTC.conformite-compliance.CTA@otc-cta.gc.ca
Atlantic region (including Nunavut)
Enforcement Officer
Canadian Transportation Agency
1045 Main Street - Suite 109
Moncton, New Brunswick
E1C 1H1
For Air travel complaints, please vist Air travel complaints, or call 1-888-222-2592
Email: OTC.conformite-compliance.CTA@otc-cta.gc.ca
Quebec region
Enforcement Officer
Canadian Transportation Agency
700 Leigh-Capreol, Office 1062
Dorval, Quebec
H4Y 1G7
For Air travel complaints, please vist Air travel complaints, or call 1-888-222-2592
Email: OTC.conformite-compliance.CTA@otc-cta.gc.ca
Ontario region
Enforcement Officer
Canadian Transportation Agency
4900 Yonge Street, Suite 300
Toronto, Ontario
M2N 6A5
For Air travel complaints, please vist Air travel complaints, or call 1-888-222-2592
Email: OTC.conformite-compliance.CTA@otc-cta.gc.ca
Western region (including Yukon and NWT)
Enforcement Officer
Canadian Transportation Agency
#219 - 800 Burrard Street
Vancouver, British Columbia
V6Z 0B9
For Air travel complaints, please vist Air travel complaints, or call 1-888-222-2592
Email: OTC.conformite-compliance.CTA@otc-cta.gc.ca
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