Contact us

The Canadian Transportation Agency (CTA) helps to ensure that the national transportation system runs efficiently and smoothly, providing consumer protection for air passengers, and protecting the human rights of persons with disabilities to an accessible transportation network.

Contact information

Canadian Transportation Agency
60 Laval Street, Unit 01
Gatineau, QC  J8X 3G9

Oversize deliveries: Loading dock located on Rue de l’Hôtel-de-ville.

Telephone: 1-888-222-2592
Fax: 819-997-6727
TTY: 1-800-669-5575

Media enquiries:

Staff directory: Government Electronic Directory Services

Agency Secretariat

The Secretariat processes official submissions and applications to the Agency.

Fax: 819-953-5253

Complaints and disputes

When disputes arise between transportation providers and their passengers, clients or neighbours, we have the power to resolves disputes independently and impartially using formal and informal resolution methods. Learn more about complaint and dispute resolution.

Case status tool: Check the status of air travel, accessibility, rail and marine complaint cases.

Contact an enforcement officer

If you are aware of any violation to the Canada Transportation Act or related regulations, or if you find an air fare advertisement does not comply with the all-inclusive air price advertising regulations, send an email to

You may also contact the enforcement officer nearest you.

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