Contact us
The Canadian Transportation Agency (CTA) helps to ensure that the national transportation system runs efficiently and smoothly, providing consumer protection for air passengers, and protecting the human rights of persons with disabilities to an accessible transportation network.
Contact information
Canadian Transportation Agency
60 Laval Street, Unit 01
Gatineau, QC J8X 3G9
Oversize deliveries: Loading dock located on Rue de l’Hôtel-de-ville.
Telephone: 1-888-222-2592
Fax: 819-997-6727
TTY: 1-800-669-5575
Email: info@otc-cta.gc.ca
Media enquiries: media@otc-cta.gc.ca
Staff directory: Government Electronic Directory Services
Agency Secretariat
The Secretariat processes official submissions and applications to the Agency.
Email: secretariat@otc-cta.gc.ca
Fax: 819-953-5253
Complaints and disputes
When disputes arise between transportation providers and their passengers, clients or neighbours, we have the power to resolves disputes independently and impartially using formal and informal resolution methods. Learn more about complaint and dispute resolution.
Case status tool: Check the status of air travel, accessibility, rail and marine complaint cases.
Contact an enforcement officer
If you are aware of any violation to the Canada Transportation Act or related regulations, or if you find an air fare advertisement does not comply with the all-inclusive air price advertising regulations, send an email to conformite-compliance@otc-cta.gc.ca.
You may also contact the enforcement officer nearest you.
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