CTA 101 - Launch of new air passenger protection website

February 3, 2026 – Gatineau, QC – The Canadian Transportation Agency (CTA) launched its newly redesigned Air Passenger Protection website.

The upgraded platform represents a significant step forward in the CTA’s ongoing commitment to provide clear, accessible information about the protections available to passengers when they travel.

The new site also reflects the CTA’s vision for user-focused public-facing digital services that meet the evolving needs of Canadians.

Key enhancements include:

• Modern, responsive design so that passengers can easily access the site on any device no matter where they are
• Streamlined navigation so passengers can quickly find what they need to know
• Accessibility-driven design and functionality that meet international accessibility standards and align with WCAG standards
• Modular structure allowing the CTA to update and expand content efficiently

By leveraging new design capabilities and a flexible architecture, the CTA is better equipped to provide timely, pertinent information to Canadians, including during travel disruptions, regulatory changes, or emerging situations.