WOW passengers - Important information about cessation of air operations

If you are affected by WOW airlines' bankruptcy, we suggest the following:

  • Contact your travel agent or other transportation providers as soon as possible to make alternative arrangements.
  • If you paid by credit card, contact the credit card company to see if you are eligible to be reimbursed or rebooked on another flight.
  • If you purchased travel insurance, contact the insurance company to see if you are covered.
  • If your travel agent is registered in Ontario, Quebec or British Columbia, you may be eligible for a refund from the provincial government authorities responsible for travel:


Travel Industry Council of Ontario (TICO)
Tel.: 1-888-451-8426


Office de la protection
du consommateur
Tel.: 1-888-672-2556

British Columbia

Consumer Protection BC
Tel.: 1-888-564-9963

Start a complaint

For additional information about the situation, please click on the hyperlink from the Icelandic Transport Authority.

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