Publications

Displaying 31 - 40 of 243 publications
Departmental Plan 2025-2026

Departmental Plans are expenditure plans for each appropriated department and agency (excluding Crown corporations). They describe departmental priorities, strategic outcomes, programs, expected results and associated resource requirements, covering a three-year period beginning with the year indicated in the title of the report.

2025-06-17 | Departmental Plans / Reports on Plans and Priorities
What is Mediation?

The Canadian Transportation Agency's mandate includes the authority to resolve various transportation disputes and complaints within its jurisdiction through mediation. Mediation can be used to facilitate dispute resolution by providing parties with an effective alternative to the more formal, court-like decision-making process of the Agency

2025-05-06 |
Resolution of Disputes through Mediation - A Resource Tool
Air travel complaints On September 30, 2023, the CTA launched a new resolution process for air travel complaints. The process applies...
2025-05-06 | Resource Tool
The Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Progress Reports

The purpose of this guide is to explain TSPs’ obligations under the Accessible Transportation Planning and Reporting Regulations with respect to the development of progress reports. In particular, this guide explains:

  • The contents of progress reports;
  • The preparation of progress reports, including consulting persons with disabilities;
  • The requirements for the publication of progress reports; and,
  • Best practices related to progress reports.

A plain language summary of the Accessible Canada Act and the Accessible Transportation Planning and Reporting Regulations: A Guide on Progress Reports is available.

2025-03-20 | Guides
Five-year review of interswitching regulations and rates: Consultation paper

The purpose of this document is to consult interested Canadians on the Regulations, primarily for sidings within 30 km of an interchange at origin or destination. This review does not consider the appropriateness or use of the extended interswitching provision (160 km interswitching) under subsection 127(2.1) of the Canada Transportation Act.

2025-03-14 |
Quarterly Financial Report For the quarter ended December 31, 2024

The Quarterly Financial Report provides financial information for the quarter and fiscal year-to-date, as well as comparative financial information for the preceding fiscal year. The report also provides a statement outlining the results, risks and significant changes in operations, personnel and programs during the quarter.

2025-02-28 | Quarterly Financial Reports
Accessibility-Related Airlines Policy Changes
Airlines can modify their accessibility policies and practices which may have an impact on passengers with disabilities who may not be aware of these...
2025-01-27 |
2024 Accessibility Progress Report

The annual progress report provides an update of the progress made while also continuing dialogue with persons with disabilities for the purpose of learning more about their experience and needs when they interact with the CTA.

2024-12-18 |
Departmental Results Report 2023–2024
Erratum: The Canadian Transportation Agency has reviewed the Departmental Results Report for fiscal year 2023-24 and has revised the...
2024-12-17 | Departmental Results Reports / Departmental Performance Reports