Publications

This is a guide for rail shippers and other freight rail stakeholders. It explains what information would be helpful for you to provide if you believe the CTA should open – or it has already opened – an "own-motion" investigation (OMI) into possible rail service issues. In particular, the guide explains:

• the purpose of OMIs;
• the information the CTA needs to open an OMI;
• the kinds of information you could provide; and
• the key OMI question your information helps answer.

This is a guide for shippers. It explains:

• shippers' right to railway service in Canada;
• the level of service the railway must provide (adequate and suitable);
• the two ways of getting service terms and a rate (contracts and tariffs);
• the right some shippers have to interswitching (the transfer of freight between two railways) at a regulated rate; and
• shippers' options for resolving disputes about service and rates.