Agency site
Displaying 1-10 of 19 items.
... to provide accessible services, and can be the subject of complaints from persons with disabilities. the cta is considering whether and ... to provide accessible services, and can be the subject of complaints from persons with disabilities. The CTA is considering whether and ...
Publication | 2020-05-01
Read the pdf (433 KB)
Watch the ASL videos
1. Purpose
ASL version of Chapter 1. Purpose
Continue to the next video: Terminal operator curbside assistance obligations
This guide explains the obligations of terminal operators and carriers, under the...
Publication | 2020-05-01
Read the pdf (763 KB)
Watch the ASL videos
1. Purpose
ASL version of Chapter 1. Purpose
Continue to the next video: Information to be published
This guide explains the obligations of transportation service providers, under the Accessible...
Publication | 2020-05-01
Read the pdf (571 KB)
Watch the ASL videos
Purpose
ASL version of Chapter 1. Purpose
Continue to the next video: Chapter 2. Overview
This guide explains the obligations of carriers under the Accessible Transportation for Persons with Disabilities...
Publication | 2020-05-01
accessible transportation complaints helpline accessible transportation guides accessibility standards ... disabilities: a resource tool
Accessible transportation complaints helpline Accessible transportation guides Accessibility standards ...
Web page | 2020-09-08
... on how the cta resolves accessible transportation complaints , see the cta's accessible transportation complaints : a guide .
ASL version of Resolving problems This is an ...
Publication | 2020-10-09
... transportation agency (agency) opened an inquiry into complaints from passengers alleging that air carriers did not accurately ... as required by the
Inquiry Officer’s Report into complaints that airlines did not respect communications obligations under the ...
Web page | 2020-11-05
... should promptly respond to concerns raised in feedback and complaints . some members of the community emphasize that poor staff training ... should promptly respond to concerns raised in feedback and complaints . Some members of the community emphasize that poor staff training ...
Web page | 2020-11-26
Alternate format available
PDF
1. Introduction
The Canadian Transportation Agency (CTA) is developing new accessible transportation guidelines for medium and small transportation service providers (TSPs). These guidelines will set out what is expected of TSPs in meeting their...
Web page | 2020-12-02
... with disabilities regulations (atpdr) accessibility complaints about transportation services
Accessible transportation Take ... with Disabilities Regulations (ATPDR) Accessibility complaints about transportation services Mode: Accessible Transportation ...
Web page | 2020-12-03