Agency site

Displaying 1-10 of 75 items.
Requests for additional seats
... ways: on a case-by-case basis by resolving accessibility complaints ; and on a systemic basis by developing regulations, codes of ... ways: on a case-by-case basis by resolving accessibility complaints ; and on a systemic basis by developing regulations, codes of ...
Web page | 2017-01-05
Travelling with a service animal
... ways: on a case-by-case basis by resolving  accessibility complaints ; and on a systemic basis by developing regulations, codes of ... ways: on a case-by-case basis by resolving  accessibility complaints ; and on a systemic basis by developing regulations, codes of ...
Web page | 2015-10-23
Accessibility of Non-National Airports System Air Terminals: Code of Practice
... be informed of schedule changes. comments from the public complaints filed with the agency reveal that many persons with mobility ... be informed of schedule changes. Comments from the Public Complaints filed with the Agency reveal that many persons with mobility ...
Publication | 2016-01-21
Ferry Accessibility for Persons with Disabilities: Code of Practice
Purpose of the Code of Practice This Code contains accessibility standards developed to enhance the level of accessibility for persons with disabilities when travelling by ferry, and sets out what the Agency expects of ferry operators when they are interacting with persons with disabilities....
Publication | 2014-11-04
Passenger Terminal Accessibility
... have a responsibility to address any such concerns or complaints as expeditiously and effectively as possible, directly with the ... to have a process in place to deal with public concerns or complaints. this process is to include a designated person or group to deal ...
Publication | 2007-01-02
Removing Communication Barriers for Travellers with Disabilities: Code of Practice
... be informed of schedule changes. comments from the public complaints filed with the agency reveal that many persons with mobility ... be informed of schedule changes. Comments from the public Complaints filed with the Agency reveal that many persons with mobility ...
Publication | 2016-03-31
Accessibility Guidelines for Small Aircraft - Services for persons with disabilities on aircraft with 29 and fewer passenger seats
1. Purpose of these Guidelines These Guidelines, developed in cooperation with representatives of the industry, consumers and other government departments, are meant to assist carriers to better serve the needs of persons with disabilities travelling on aircraft with 29 and fewer passenger seats (...
Publication | 2005-01-03
Best Practices for Providing Assistance to Customers with Disabilities: A Resource Tool
... about their rights and responsibilities; and, by resolving complaints on a case-by-case basis using an approach that is consistent with ... about their rights and responsibilities; and, by resolving complaints on a case-by-case basis using an approach that is consistent with ...
Publication | 2016-03-10
Compliance Report: Montréal-Pierre Elliott Trudeau International Airport
... personnel to deal with accessibility concerns or complaints , it does not have a formal means to broadly consult with ... personnel to deal with accessibility concerns or complaints , it does not have a formal means to broadly consult with ...
Publication | 2016-06-08
Accessible Transportation Discussion Paper for Regulatory Modernization
... bus operators as part of its tribunal function to address complaints . the agency is considering including extra-provincial bus ... bus operators as part of its tribunal function to address complaints . The Agency is considering including extra-provincial bus ...
Web page | 2017-03-29

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