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Displaying 51-60 of 89 items.
Types and Categories of Flight Disruption: A Guide
Airport congestion and flight issues What passengers need to know about delays, cancellations and missing baggage Read the pdf (512 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose This is a guide explaining the...
Publication | 2021-11-17
Communicating Key Information to Passengers: A Guide
Airport congestion and flight issues What passengers need to know about delays, cancellations and missing baggage Read the pdf (619 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose Clear and timely communication...
Publication | 2021-11-17
Protecting Personal Information During Adjudication: A Guide for Air Passengers
Read the pdf (816 KB) Disclaimer This is not a legal document. The explanations and definitions in this guide are for general guidance purposes only. Legal requirements and protections concerning personal information are set out in the Privacy Act and Access to Information Act. In case...
Publication | 2022-02-11
Supplementary Guidance: Evidentiary Requirement for Airlines for Complaints Relating to Crew Shortages
... and decisions prevail. in the context of air travel complaints filed with the canadian transportation agency (cta) that relate to ... Guidance: Evidentiary Requirement for Airlines for Complaints Relating to Crew Shortages supplementary guidance: evidentiary ...
Publication | 2022-02-11
Regulations Amending the Air Passenger Protection Regulations Highlights
Introduction The COVID-19 pandemic and subsequent collapse of global air travel revealed a gap in Canada's air passenger protection framework that affects passengers whose flights are delayed or cancelled due to situations outside the airline's control. Related content...
Web page | 2022-06-22
FAQs – Amendments to the Air Passenger Protection Regulations (Refunds)
Related content News release: New refund regulations now in force Highlights of the new refund regulations Air Passenger Protection Regulations (APPR) Air Passenger Protection: Know your rights APPR Guides Q1. What do the amendments require? Until...
Web page | 2022-06-22
Canadian Transportation Agency has issued a decision ordering the payment of compensation to passengers affected by a cancellation caused by a crew shortage
On August 26, 2022, the Canadian Transportation Agency (Agency) issued a decision regarding a flight cancellation caused by a crew shortage. In this decision, the Agency found that Air Canada did not provide evidence demonstrating that the cancellation of the applicants' flight was outside its...
News | 2022-08-26
Remarks from the Chair and CEO, France Pégeot, at the ATAC Canadian Aviation Conference and Tradeshow, on November 18, 2021
... of other mandates from air licensing, consumer travel complaints , accessible travel, and marine coasting trade, among others. our ... and mediation. these are practical tools for addressing complaints - generating timely outcomes for all parties. as a regulator, we ...
Speeches | 2022-09-22
Air travel complaints per 100 flights – by airline – Apr 2022 to Sept 2022
this quarterly update shows the number of air travel complaints submitted by passengers to the canadian transportation agency ... per 100 flights and sorted by airline. Air travel complaints per 100 flights – by airline – Apr 2022 to Sept 2022 air ...
Web page | 2022-12-19
CTA publishes a new dashboard providing the number of complaints it receives per 100 flights flown by airlines
... air travel sector. the data shows the number of air travel complaints submitted to the cta per 100 flights operated by canadian and foreign airlines. the complaints data is compiled by the cta and will be updated on a quarterly ...
News | 2022-12-19

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