Agency site
Displaying 11-20 of 35 items.
... items. this determination addresses the 574 active complaints filed by individual passengers with the cta. sunwing must make ... who are owed compensation, whether or not they submitted complaints . the parties can avail themselves of the cta's facilitation and ...
News | 2019-04-08
... handled the more than ten-fold increase in the number of complaints (from about 700 averaged annually between 2012-16 to 7,500 in ... handled the more than ten-fold increase in the number of complaints (from about 700 averaged annually between 2012-16 to 7,500 in ...
Publication | 2019-04-10
... for investigating and adjudicating accessibility-related complaints from canadians – the canadian human rights commission, canadian ... for persons with disabilities who want to submit complaints . we’ve already established a council of heads of accessibility ...
Speeches | 2019-04-10
Staying balanced, moving quickly:
Key changes in the operating frameworks of Canada's rail and air sectors
Check Against Delivery
1905 is often referred to as the "miraculous year." Sadly, this is not because it was the first full year of operations for Canada's newly-minted Board of Railway...
Speeches | 2019-05-21
Regulations
The regulations provide for clearer and more consistent air passenger rights by imposing certain minimum airline requirements in air travel – including standards of treatment and, in some situations, compensation for passengers.
Air Passenger Protection
Know...
Web page | 2019-05-22
Executive summary
Issues: Currently, Canada does not have a standardized passenger protection regime for air travel. While the Air Transportation Regulations (ATR) establish the terms and conditions that air carriers operating in Canada must address in their tariffs, air carriers are permitted to...
Web page | 2019-05-22
... in nature may exist, or when it receives a large number of complaints that can best handled through a single process. this new provision ... in nature may exist, or when it receives a large number of complaints that can best handled through a single process. This new provision ...
Web page | 2019-08-14
The Accessible Canada Act
Q1. How does the Accessible Canada Act affect the CTA?
The legislation provided the CTA with additional tools to advance the accessibility of the national transportation system. This legislation came into force on July 11, 2019, and provided the CTA with:
own motion...
Web page | 2019-06-06
... responsible for receiving accessibility-related complaints – the canadian human rights commission, the canadian human ... for persons with disabilities who want to submit complaints . in parallel to this legislation, the cta is developing new ... responsible for receiving accessibility-related complaints – the Canadian Human Rights Commission, the Canadian Human ...
News | 2019-06-21
... of persons with disabilities in hearings into their complaints , and the authority to award compensation for pain and suffering ... of persons with disabilities in hearings into their complaints , and the authority to award compensation for pain and suffering ...
Speeches | 2019-06-06