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Airport congestion and flight issues
What passengers need to know about delays, cancellations and missing baggage
Read the pdf (512 KB)
Air Passenger Protection
Know your rights
How to file a complaint
1. Purpose
This is a guide explaining the...
Publication | 2021-11-17
Airport congestion and flight issues
What passengers need to know about delays, cancellations and missing baggage
Read the pdf (619 KB)
Air Passenger Protection
Know your rights
How to file a complaint
1. Purpose
Clear and timely communication...
Publication | 2021-11-17
... and long hours to deal with the unprecedented tsunami of complaints filed since late 2019. between the full coming-into-force on ... pandemic three months later, we received a record 11,000 complaints . since then, we've received another 11,000. to put these numbers ...
Web page | 2021-11-23
... to a higher number of service and accessibility related complaints , as announced in the 2020 economic and fiscal snapshot.
The ... to a higher number of service and accessibility related complaints , as announced in the 2020 Economic and Fiscal Snapshot.
...
Publication | 2021-11-30