Agency site
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what types of rail noise and vibration complaints can the agency help with?
Complaints about rail noise and vibration
complaints about rail noise ...
Web page | 2021-02-08
Read the pdf (446 KB)
Air Passenger Protection
Know your rights
How to file a complaint
1. Purpose
This is a guide explaining the types of flights to which the Air Passenger Protection Regulations (APPR) apply. It discusses:
the scope of the APPR...
Publication | 2021-01-22
This guide has been archived. Please see the updated version of Communicating Key Information to Passengers: A Guide
1. Purpose
Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a positive passenger...
Publication | 2021-01-22
Read the pdf (410 KB)
Air Passenger Protection
Know your rights
How to file a complaint
1. Purpose
This is a guide explaining passenger rights and airline obligations during a tarmac delay. These apply to flights to, from and within Canada, including...
Publication | 2021-01-22
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022.
Airport congestion and flight issues
What passengers need to know about...
Publication | 2021-01-22
Air Passenger Protection
Know your rights
How to file a complaint
1. Introduction
This guide explains the steps airlines operating to, from and within Canada must take to help seat children under the age of 14 close to their parent, guardian or tutor (...
Publication | 2021-01-22
... was made on dealing with the extraordinary number of complaints filed with the cta – some 23,000 – during the year after the ... was made on dealing with the extraordinary number of complaints filed with the CTA – some 23,000 – during the year after the ...
Publication | 2021-02-09
Sample Tariff — containing rules applicable to scheduled services for the transportation of passengers and their baggage between points in Canada and points inside and outside Canada
Purpose of the Sample Tariff
The Sample Tariff is a tool to assist air carriers in meeting their regulatory...
Web page | 2021-02-26
... to a higher number of service and accessibility related complaints as announced in the economic and fiscal snapshot 2020 .
The ... to a higher number of service and accessibility related complaints as announced in the Economic and Fiscal Snapshot 2020 .
...
Publication | 2021-03-02
Disclaimer : This is not a legal document. The explanations and definitions it sets out are for general guidance purposes only. For legal information, see the following legislation, regulations, and rules:
Canada Transportation Act, Part III (Railway Transportation), Part IV (Arbitrations...
Publication | 2021-03-08