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... at no extra charge; proximity should be age-dependent. complaints processes should be simple, clear and consistent and there should ... at no extra charge; proximity should be age-dependent. Complaints processes should be simple, clear and consistent and there should ...
Web page | 2023-01-11
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022.
Introduction
On May 24, 2019, the Canadian Transportation Agency (CTA)...
Web page | 2023-01-11
Read the pdf (507 KB)
Air Passenger Protection
Know your rights
How to file a complaint
1. Introduction
This is a guide explaining passenger rights and airline obligations if there is a flight delay or cancellation. These apply to flights to, from...
Publication | 2023-01-13
... can talk to our experts about any rail level of service complaints you may have through our rail help line . you can reach us at
... can talk to our experts about any rail level of service complaints you may have through our Rail Help Line . You can reach us at
...
Web page | 2023-01-23
... the agency is also an administrative tribunal, resolving complaints through both informal and formal processes. a central part of its ... normal operations. this resulted in a record number of complaints to the agency. to put this in perspective, here is some ...
Speeches | 2023-01-12