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Note
On April 2, 2024, certain changes were brought to the Compliance and Enforcement Policy:
The severity levels for some Air Passenger Protection Regulation (APPR) provisions have been adjusted;
The same amounts for "per passenger" and "per event" will apply in the calculation of...
Web page | 2024-05-03
... the agency, as an administrative tribunal, also hears complaints from passengers that believe that a transportation service ... in many cases, the agency is able to help resolve those complaints through an informal mediation process, while other complaints ...
Speeches | 2024-05-22
... and enforcement of regulations and issuing decisions on complaints , to informal ones, such as the provision of information and ... and enforcement of regulations and issuing decisions on complaints , to informal ones, such as the provision of information and ...
Speeches | 2024-05-28