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Displaying 11-20 of 33 items.
the tables include airlines with an average of 1 or more complaints per 100 flights to/from/within canada submitted to the cta ... publishing. data from previous quarters is adjusted when complaints are identified as incorrect submissions. complaints are ...
Web page | 2025-02-10
... to increase the agency’s capacity to process air travel complaints . this increase is primarily offset by a reduction in funding for ... to increase the Agency’s capacity to process air travel complaints . This increase is primarily offset by a reduction in funding for ...
Publication | 2025-02-28
the tables include airlines with an average of 1 or more complaints per 100 flights to/from/within canada submitted to the cta ... publishing. data from previous quarters is adjusted when complaints are identified as incorrect submissions. complaints are ...
Web page | 2025-04-30
If you are travelling by air and need to bring a large wheelchair or mobility aid, you should know your rights and what airlines must do to help.
What is the airline’s obligation with respect to my mobility aid?
In general, airlines must transport a mobility aid if a passenger tells the airline...
Web page | 2025-05-16
... to mobility aids, as this remains the highest volume of complaints we receive. we have been actively working with stakeholders on ... to mobility aids, as this remains the highest volume of complaints we receive. We have been actively working with stakeholders on ...
News | 2025-05-26
... resolution and elimination of the backlog of air travel complaints
Develop and implement the new APPR and accelerate the timely resolution and elimination of the backlog of air travel complaints
canadian transportation agency’s 2025-2026 departmental plan: ...
Publication | 2025-06-17
. it was also the first full year of operation of the new complaints resolution office. looking ahead to the 2025-2026 fiscal year, the ... . It was also the first full year of operation of the new Complaints Resolution Office. Looking ahead to the 2025-2026 fiscal year, the ...
Publication | 2025-06-17
... be assessed by the cta, including in the adjudication of complaints from the public, except where an applicable ata provides ... be assessed by the CTA, including in the adjudication of complaints from the public, except where an applicable ATA provides ...
Publication | 2025-06-25
Management statement for the quarter ending June 30, 2025
1. Introduction
This quarterly financial report has been prepared by management as required by section 65.1 of the Financial Administration Act and in the form and manner prescribed by the Treasury Board under the Treasury Board Directive...
Publication | 2025-08-27
... air rail marine consumer protection for air travellers new complaints and backlog of complaints at year end complaints processed number of complaints per ...
Publication | 2025-09-04