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Displaying 31-40 of 135 items.
Agency Evaluation Plan 2019-20 to 2023-24
... applicable dispute resolution never evaluated air travel complaints 2019-20 $4,694,518 $8,078,000   departmental priority not ... applicable Dispute Resolution Never Evaluated Air Travel Complaints 2019-20 $4,694,518 $8,078,000   Departmental Priority Not ...
Publication | 2019-08-06
Quarterly Financial Report for the quarter ended June 30, 2019
... resources required to address the influx of air travel complaints as well as the increased rates of pay stemming from the renewal of ... resources required to address the influx of air travel complaints as well as the increased rates of pay stemming from the renewal of ...
Publication | 2019-08-28
Mobility Aids and Air Travel Final Report
Prepared for: Centre of Expertise for Accessible Transportation Canadian Transportation Agency Prepared by: Dr. K.M. Hunter-Zaworski, P.E. (OR) May 29, 2019 Executive summary Summary Background The Canadian Transportation Agency (CTA) is Canada's longest-standing independent, expert...
Publication | 2019-09-10
Quarterly Financial Report for the quarter ended September 30, 2019
Management Statement for the Quarter Ending September 30, 2019 1. Introduction This quarterly financial report has been prepared by management as required by section 65.1 of the Financial Administration Act and in the form and manner prescribed by the Treasury Board under the Treasury Board...
Publication | 2019-11-29
Departmental Results Report 2018-2019
. finally, the volume of complaints handled through the cta's dispute resolution services continued to grow. between 2012 and 2016, the average annual number of complaints received by the cta was approximately 700; in 2018-19, it was ... and chief executive officer . Finally, the volume of complaints handled through the CTA's dispute resolution services continued to ...
Publication | 2019-12-19
Annual Report 2018-2019
... assessment of the act appendix — airlines against which complaints were filed during 2018–2019 Message from the Chair and CEO ... Assessment Of The Act Appendix — Airlines Against Which Complaints Were Filed During 2018–2019 annual report 2018-2019 ...
Publication | 2020-01-07
Departmental Plan 2020-2021
... turning to the cta for assistance: from approximately 700 complaints per year between 2012 and 2016, to 7,650 in 2018-2019. in 2020-21, ... turning to the CTA for assistance: from approximately 700 complaints per year between 2012 and 2016, to 7,650 in 2018-2019. In 2020-21, ...
Publication | 2020-02-28
Quarterly Financial Report for the quarter ended December 31, 2019
... were required to address the influx of air travel complaints . the expenditures in the acquisition of machinery and equipment ... were required to address the influx of air travel complaints . The expenditures in the Acquisition of machinery and equipment ...
Publication | 2020-02-28
Accessible Transportation Guides - Introduction
... to provide accessible services, and can be the subject of complaints from persons with disabilities. the cta is considering whether and ... to provide accessible services, and can be the subject of complaints from persons with disabilities. The CTA is considering whether and ...
Publication | 2020-05-01
Curbside assistance: A guide
Read the pdf (433 KB) Watch the ASL videos 1. Purpose ASL version of Chapter 1. Purpose Continue to the next video: Terminal operator curbside assistance obligations   This guide explains the obligations of terminal operators and carriers, under the...
Publication | 2020-05-01

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