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Displaying 51-60 of 135 items.
Application of the Air Passenger Protection Regulations: A Guide
Read the pdf (446 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose This is a guide explaining the types of flights to which the Air Passenger Protection Regulations (APPR) apply. It discusses: the scope of the APPR...
Publication | 2021-01-22
Archived - Communicating Key Information to Passengers: A Guide
This guide has been archived. Please see the updated version of Communicating Key Information to Passengers: A Guide 1. Purpose Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a positive passenger...
Publication | 2021-01-22
Tarmac Delay Standards of Treatment and Disembarkation: A Guide
Read the pdf (410 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose This is a guide explaining passenger rights and airline obligations during a tarmac delay. These apply to flights to, from and within Canada, including...
Publication | 2021-01-22
Denied Boarding: A Guide
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Airport congestion and flight issues What passengers need to know about...
Publication | 2021-01-22
Seating of Children with an Accompanying Passenger on an Airplane: A Guide
Air Passenger Protection Know your rights How to file a complaint 1. Introduction This guide explains the steps airlines operating to, from and within Canada must take to help seat children under the age of 14 close to their parent, guardian or tutor (...
Publication | 2021-01-22
Annual Report on the Administration of the Access to Information Act 2019–2020
... office of the privacy commissioner on the resolution of complaints filed against the cta; coordinating the updating of the cta’s ... Office of the Privacy Commissioner on the resolution of complaints filed against the CTA; coordinating the updating of the CTA’s ...
Publication | 2020-11-19
Annual Report on the Administration of the Privacy Act 2019–2020
... office of the privacy commissioner on the resolution of complaints filed against the cta; coordinating the updating of the cta’s ... Office of the Privacy Commissioner on the resolution of complaints filed against the CTA; coordinating the updating of the CTA’s ...
Publication | 2020-11-19
Departmental Plan 2021-2022
... was made on dealing with the extraordinary number of complaints filed with the cta – some 23,000 – during the year after the ... was made on dealing with the extraordinary number of complaints filed with the CTA – some 23,000 – during the year after the ...
Publication | 2021-02-09
Sample tariff — containing rules applicable to scheduled services for the transportation of passengers and their baggage between points in Canada and points inside and outside Canada
Effective December 6, 2022 Part I – General tariff information Explanation of abbreviations, reference marks and symbols $ Dollar(s) (C) Denotes change which results in neither increases or decreases (I) Denotes increase (N)...
Publication | 2022-09-08
Quarterly Financial Report for the quarter ended December 31, 2020
... to a higher number of service and accessibility related complaints as announced in the economic and fiscal snapshot 2020 . The ... to a higher number of service and accessibility related complaints as announced in the Economic and Fiscal Snapshot 2020 . ...
Publication | 2021-03-02

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