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Freight Rail Service and Rates: A Guide
Disclaimer : This is not a legal document. The explanations and definitions it sets out are for general guidance purposes only. For legal information, see the following legislation, regulations, and rules: Canada Transportation Act, Part III (Railway Transportation), Part IV (Arbitrations...
Publication | 2021-03-08
Providing Information to Own Motion Investigations of Freight Rail Service: A Guide
... issues by mediating or adjudicating rail level of service complaints , but there are differences between the complaints process and an omi: The CTA holds an OMI to look into possible ...
Publication | 2021-07-28
Quarterly Financial Report for the quarter ended June 30, 2021
... to a higher number of service and accessibility related complaints , as announced in the 2020 economic and fiscal snapshot. The ... to a higher number of service and accessibility related complaints , as announced in the 2020 Economic and Fiscal Snapshot. ...
Publication | 2021-08-27
Flight Delays and Cancellations: A Guide
Read the pdf (507 KB) Air Passenger Protection Know your rights How to file a complaint 1. Introduction This is a guide explaining passenger rights and airline obligations if there is a flight delay or cancellation. These apply to flights to, from...
Publication | 2023-01-13
Types and Categories of Flight Disruption: A Guide
Airport congestion and flight issues What passengers need to know about delays, cancellations and missing baggage Read the pdf (512 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose This is a guide explaining the...
Publication | 2021-11-17
Communicating Key Information to Passengers: A Guide
Airport congestion and flight issues What passengers need to know about delays, cancellations and missing baggage Read the pdf (619 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose Clear and timely communication...
Publication | 2021-11-17
Quarterly Financial Report for the quarter ended September 30, 2021
... to a higher number of service and accessibility related complaints , as announced in the 2020 economic and fiscal snapshot. The ... to a higher number of service and accessibility related complaints , as announced in the 2020 Economic and Fiscal Snapshot. ...
Publication | 2021-11-30
Departmental Results Report 2020-2021
... time, they have also managed to process a new record of complaints – more than 10 200, – many of them in the areas of passenger ... time, they have also managed to process a new record of complaints – more than 10 200, – many of them in the areas of passenger ...
Publication | 2021-12-02
Annual Report 2020–2021
... turmoil in air travel, 11,000 canadians filed air travel complaints with the cta – meaning we were receiving more complaints every week than we used to get in a year. and despite declines in ...
Publication | 2021-12-06
Annual Report on the Administration of the Privacy Act for 2020-2021
... office of the privacy commissioner on the resolution of complaints filed against the agency; coordinating the updating of the ... Office of the Privacy Commissioner on the resolution of complaints filed against the Agency; coordinating the updating of the ...
Publication | 2021-12-14

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