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Displaying 1-10 of 135 items.
Code of Values and Ethics for the Canadian Transportation Agency
... the context of our code. supporting prompt resolution of complaints related to values and ethics. Fostering a culture of values and ... the context of our Code. Supporting prompt resolution of complaints related to values and ethics. code of values and ethics for the ...
Publication | 2015-10-06
Accessibility of Non-National Airports System Air Terminals: Code of Practice
... be informed of schedule changes. comments from the public complaints filed with the agency reveal that many persons with mobility ... be informed of schedule changes. Comments from the Public Complaints filed with the Agency reveal that many persons with mobility ...
Publication | 2016-01-21
Interpretation Note on Section 32 of the Canada Transportation Act
The Agency’s Power to Review its Decisions and Orders 1. INTRODUCTION There is a basic legal principle in favour of the finality of court and tribunal decisions.  This principle is in the interests of parties to a proceeding who have legitimate expectations that a decision, once rendered...
Publication | 2015-10-05
Annotated Dispute Adjudication Rules
air travel complaints Air travel complaints annotated dispute adjudication rules ...
Publication | 2023-09-30
Interline Baggage Rules for Canada: Interpretation Note
Effective for tickets issued on or after April 1, 2015. Disclaimer The Canadian Transportation Agency (Agency) is the economic regulator of Canada’s federal transportation network. It publishes Interpretation Notes to provide information and guidance on provisions of the Canada Transportation Act...
Publication | 2015-10-02
Ferry Accessibility for Persons with Disabilities: Code of Practice
Purpose of the Code of Practice This Code contains accessibility standards developed to enhance the level of accessibility for persons with disabilities when travelling by ferry, and sets out what the Agency expects of ferry operators when they are interacting with persons with disabilities....
Publication | 2014-11-04
Passenger Terminal Accessibility
... have a responsibility to address any such concerns or complaints as expeditiously and effectively as possible, directly with the ... to have a process in place to deal with public concerns or complaints. this process is to include a designated person or group to deal ...
Publication | 2007-01-02
Removing Communication Barriers for Travellers with Disabilities: Code of Practice
... be informed of schedule changes. comments from the public complaints filed with the agency reveal that many persons with mobility ... be informed of schedule changes. Comments from the public Complaints filed with the Agency reveal that many persons with mobility ...
Publication | 2016-03-31
Accessibility Guidelines for Small Aircraft - Services for persons with disabilities on aircraft with 29 and fewer passenger seats
1. Purpose of these Guidelines These Guidelines, developed in cooperation with representatives of the industry, consumers and other government departments, are meant to assist carriers to better serve the needs of persons with disabilities travelling on aircraft with 29 and fewer passenger seats (...
Publication | 2005-01-03
Best Practices for Providing Assistance to Customers with Disabilities: A Resource Tool
... about their rights and responsibilities; and, by resolving complaints on a case-by-case basis using an approach that is consistent with ... about their rights and responsibilities; and, by resolving complaints on a case-by-case basis using an approach that is consistent with ...
Publication | 2016-03-10

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