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Displaying 21-30 of 32 items.
Staying balanced, moving quickly:
Key changes in the operating frameworks of Canada's rail and air sectors
Check Against Delivery
1905 is often referred to as the "miraculous year." Sadly, this is not because it was the first full year of operations for Canada's newly-minted Board of Railway...
Speeches | 2019-05-21
... of persons with disabilities in hearings into their complaints , and the authority to award compensation for pain and suffering ... of persons with disabilities in hearings into their complaints , and the authority to award compensation for pain and suffering ...
Speeches | 2019-06-06
... do the same going forward. our third job is to deal with complaints from passengers who think airlines haven't lived up to their ... with an airline first, but the number of air travel complaints we receive has been tracking upwards and will exceed 10,000 in ...
Speeches | 2019-12-17
... its merits. over the last 11 months, canadians have filed complaints in record numbers. about 11,000 did so in the three months between ... air travel into turmoil. another 10,000 have submitted complaints since then. by way of comparison, the cta received just 800 ...
Speeches | 2020-11-13
... and long hours to deal with the unprecedented tsunami of complaints filed since late 2019. between the full coming-into-force on ... and long hours to deal with the unprecedented tsunami of complaints filed since late 2019. Between the full coming-into-force on ...
Speeches | 2020-12-03
... of other mandates from air licensing, consumer travel complaints , accessible travel, and marine coasting trade, among others. our ... and mediation. these are practical tools for addressing complaints - generating timely outcomes for all parties. as a regulator, we ...
Speeches | 2022-09-22
... and outreach, and prioritize the resolution of individual complaints about accessibility. we are proud to say that there is no backlog with accessibility complaints . we also raise awareness about the importance of an accessible ...
Speeches | 2023-05-30
, the agency resolves complaints using informal dispute resolution, facilitation and mediation, as ... or appr . in 2018, the
, the Agency resolves complaints using informal dispute resolution, facilitation and mediation, as ...
Speeches | 2022-11-28
... the agency is also an administrative tribunal, resolving complaints through both informal and formal processes. a central part of its ... normal operations. this resulted in a record number of complaints to the agency. to put this in perspective, here is some ...
Speeches | 2023-01-12
... the agency encourages everyone to bring forward complaints if they believe a service provider hasn't respected its ... of the time—the agency is able to help resolve those complaints through informal processes such as mediation. all accessibility complaints are prioritized, and i am pleased to inform you that we currently ...
Speeches | 2023-04-17