Agency site

Displaying 251-260 of 410 items.
Compensation for accessibility-related complaints
... compensation the cta can award for accessibility-related complaints Compensation for accessibility-related complaints compensation for accessibility-related complaints ...
Web page | 2026-03-03
Strategic Framework 2021-2025 – Proud of our history, ready for the future
... resolution and elimination of the backlog of air travel complaints . improve accessibility in the transportation system leverage all ... resolution and elimination of the backlog of air travel complaints . Improve accessibility in the transportation system Leverage all ...
Web page | 2025-03-03
Regulations Amending the Air Passenger Protection Regulations Highlights
Introduction The COVID-19 pandemic and subsequent collapse of global air travel revealed a gap in Canada's air passenger protection framework that affects passengers whose flights are delayed or cancelled due to situations outside the airline's control. Related content...
Web page | 2022-06-22
FAQs – Amendments to the Air Passenger Protection Regulations (Refunds)
Related content News release: New refund regulations now in force Highlights of the new refund regulations Air Passenger Protection Regulations (APPR) Air Passenger Protection: Know your rights APPR Guides Q1. What do the amendments require? Until...
Web page | 2022-06-22
Statistics 2021-2022
... for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting ... for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting ...
Web page | 2022-06-22
Reports and initiatives
... internationally compensation for accessibility-related complaints accessible travel in the context of covid-19 CTA Initiatives to ... Internationally Compensation for accessibility-related complaints Accessible travel in the context of COVID-19 reports and ...
Web page | 2022-07-06
Carriage of Emotional Support Animals On Board Transportation Equipment: Expert Report Commissioned
... in recent years, the agency has received a number of complaints from travellers regarding the transportation of other animals that ... In recent years, the Agency has received a number of complaints from travellers regarding the transportation of other animals that ...
Web page | 2022-07-07
Canadian Transportation Agency has issued a decision ordering the payment of compensation to passengers affected by a cancellation caused by a crew shortage
On August 26, 2022, the Canadian Transportation Agency (Agency) issued a decision regarding a flight cancellation caused by a crew shortage. In this decision, the Agency found that Air Canada did not provide evidence demonstrating that the cancellation of the applicants' flight was outside its...
News | 2022-08-26
Quarterly Financial Report for the quarter ended June 30, 2022
the cta is seeing an upward trend in its incoming complaints volumes – between the start of 2022-2023 and the end of june 2022, the cta received approximately 4,400 complaints in those three months alone. this upward trend in complaints ...
Publication | 2022-09-01
Statement regarding the independence of the Canadian Transportation Agency
... when deciding proceedings such as air travel or rail complaints . it acts as a regulatory body when making regulations; publishing ... when deciding proceedings such as air travel or rail complaints . It acts as a regulatory body when making regulations; publishing ...
Web page | 2025-03-17

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