Agency site

Displaying 31-40 of 410 items.
Passenger Terminal Accessibility
... have a responsibility to address any such concerns or complaints as expeditiously and effectively as possible, directly with the ... to have a process in place to deal with public concerns or complaints. this process is to include a designated person or group to deal ...
Publication | 2007-01-02
Removing Communication Barriers for Travellers with Disabilities: Code of Practice
... be informed of schedule changes. comments from the public complaints filed with the agency reveal that many persons with mobility ... be informed of schedule changes. Comments from the public Complaints filed with the Agency reveal that many persons with mobility ...
Publication | 2016-03-31
Accessibility Guidelines for Small Aircraft - Services for persons with disabilities on aircraft with 29 and fewer passenger seats
1. Purpose of these Guidelines These Guidelines, developed in cooperation with representatives of the industry, consumers and other government departments, are meant to assist carriers to better serve the needs of persons with disabilities travelling on aircraft with 29 and fewer passenger seats (...
Publication | 2005-01-03
Backgrounder - Transfer and Discontinuance of Railway Lines
Canada Transportation Act Part III, Division V The Canada Transportation Act (Act) provides a framework for railway companies under federal jurisdiction to transfer or discontinue railway lines provided certain procedures are followed. The Act also sets out a process that must be followed by...
Web page | 2016-01-07
Best Practices for Providing Assistance to Customers with Disabilities: A Resource Tool
... about their rights and responsibilities; and, by resolving complaints on a case-by-case basis using an approach that is consistent with ... about their rights and responsibilities; and, by resolving complaints on a case-by-case basis using an approach that is consistent with ...
Publication | 2016-03-10
Privacy impact assessment – Case management system
... and marine transportation. dispute resolution, to resolve complaints about federal transportation services, rates, fees and charges. ... files starting with a proof of concept for: air travel complaints ; and railway crossing filed agreements.  once the crm is fully ...
Web page | 2016-02-22
Noise and Vibration from Idling Locomotives
guidelines for the resolution of complaints concerning railway noise and vibration Guidelines for the Resolution of Complaints Concerning Railway Noise and Vibration noise and vibration from ...
Publication | 2016-03-30
FAQs - Air licencing requirements for resellers
q. how will the agency treat consumer complaints against resellers? Q. How will the Agency treat consumer complaints against resellers? faqs - air licencing requirements for ...
Web page | 2016-03-29
Chair and CEO Scott Streiner addresses the National Aviation Council of Canada on April 21, 2016
... – and it's through facilitation that we resolve 95% of complaints from aviation consumers – to slightly more formal mediation, to ... – and it's through facilitation that we resolve 95% of complaints from aviation consumers – to slightly more formal mediation, to ...
Speeches | 2016-04-27
Statistics 2015-2016
air travel complaints accepted for facilitation number of complaints resolved (by carrier) issues raised in air travel complaints Air travel complaints accepted for facilitation Number of ...
Web page | 2017-02-10

Also search in...

Type

Sector

Published