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Sample tariff — containing rules applicable to scheduled services for the transportation of passengers and their baggage between points in Canada and points inside and outside Canada

Effective December 6, 2022 Part I – General tariff information Explanation of abbreviations, reference marks and symbols $ Dollar(s) (C) Denotes change which results in neither increases or decreases (I) Denotes increase (N)...

Publication | 2022-09-08

Protecting Personal Information During Adjudication: A Guide for Air Passengers

Read the pdf (816 KB) Disclaimer This is not a legal document. The explanations and definitions in this guide are for general guidance purposes only. Legal requirements and protections concerning personal information are set out in the Privacy Act and Access to Information Act. In case...

Publication | 2022-02-11

Summary of the Best Practices for Interacting with Persons with Disabilities: A Guide

Read the pdf (336 KB) Watch the ASL videos 1. Purpose ASL version of Purpose This is an American Sign Language (ASL) video with no audio Continue to the next video: Personnel required to be trained This is a plain language summary of the Best...

Web page | 2022-03-14

FAQs – Amendments to the Air Passenger Protection Regulations (Refunds)

Related content News release: New refund regulations now in force Highlights of the new refund regulations Air Passenger Protection Regulations (APPR) Air Passenger Protection: Know your rights APPR Guides Q1. What do the amendments require? Until...

Web page | 2022-06-22

New refund regulations

contacts Contacts new refund regulations ...

News | 2022-06-22

New refund regulations now in force

contacts Contacts new refund regulations now in force ...

News | 2022-09-08

CTA publishes a new dashboard providing the number of complaints it receives per 100 flights flown by airlines

contacts Contacts cta publishes a new dashboard providing the number of complaints ...

News | 2022-12-19