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Displaying 181-190 of 202 items.
Flight Delays and Cancellations: A Guide
Read the pdf (507 KB) Air Passenger Protection Know your rights How to file a complaint 1. Introduction This is a guide explaining passenger rights and airline obligations if there is a flight delay or cancellation. These apply to flights to, from...
Publication | 2023-01-13
Consultation Paper: Proposed changes to clarify, simplify and strengthen the Air Passenger Protection Regulations
Read the pdf (533 KB) Table of contents Introduction Overview Proposed regulatory changes Your feedback and how to submit it How the CTA uses your views Annex A: Rebooking and refunds in APPR 2019 Related content...
Publication | 2023-07-11
Denied Boarding: A Guide
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Airport congestion and flight issues What passengers need to know about...
Publication | 2021-01-22
Service dogs: A Guide
Read the pdf (508 KB) Watch the ASL videos 1. Purpose ASL version of Chapter 1. Purpose Continue to the next video: Chapter 2. What is considered to be a service dog   This guide explains the obligations of transportation service providers covered by...
Publication | 2020-05-01
Chair and CEO Scott Streiner addresses the Association of Canadian Port Authorities' on September 8, 2016
Speech delivered by Scott Streiner, Chair and CEO, at the Association of Canadian Port Authorities' annual conference in Thunder Bay, on September 8, 2016 Check against delivery I'm pleased to have the opportunity to speak with you today about the roles the Canadian Transportation Agency plays...
Speeches | 2016-09-28
Chair and CEO Scott Streiner addresses the Pulse and Special Crops Convention on July 7, 2016
Check against deliveryAs I was putting the finishing touches on my speech last night, I glanced out of my hotel window and I saw the rail lines running from Union Station out towards Ottawa, Montréal, and Halifax. I saw the Gardiner Expressway in its usual state of gridlock. I saw a shipping vessel...
Speeches | 2016-07-11
Consultation paper: Phase II of the Accessible Transportation for Persons with Disabilities Regulations
... a number of canadian airlines in a 2008 cta adjudicative decision ( decision no. 6-at-a-2008 ). it is grounded in key human rights principles, ...
Web page | 2019-12-03
Financial Statements for the period ended March 31, 2018
Statement of Management Responsibility Including Internal Control Over Financial Reporting Responsibility for the integrity and objectivity of the accompanying financial statements for the year ended March 31, 2018, and all information contained in these financial statements rests with the...
Publication | 2018-11-09
Scheduled International Air Service: Canadian Applicants
revised August, 1997 Part I: General Information A. Relevant Acts and Regulations The issuance of a licence by the Canadian Transportation Agency (the Agency) and the operation of air services are governed by the following: the Canada Transportation Act (the Act); the Air Transportation...
Publication | 1997-08-01
Second Inquiry Report - 2019 Vancouver Freight Rail Investigation
... presentation at the hearing, cn told the agency that the decision to deploy embargoes and permits was made to respond to "inconsistent ... presentation at the hearing, CN told the Agency that the decision to deploy embargoes and permits was made to respond to "inconsistent ...
Web page | 2019-03-27

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