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Displaying 151-160 of 457 items.
Accessible Transportation Complaints: A Guide
Watch the ASL videos Introduction ASL version of Introduction Continue to the next video: Accessible transportation mandate   This resource tool provides information on how to file a complaint regarding an undue barrier experienced by a person with a...
Publication | 2023-05-05
Quarterly Financial Report for the quarter ended June 30, 2020
Management Statement for the Quarter Ending June 30, 2020 1. Introduction This quarterly financial report has been prepared by management as required by section 65.1 of the Financial Administration Act and in the form and manner prescribed by the Treasury Board under the Treasury Board Directive...
Publication | 2020-08-28
Railway Crossings: A Guide
For landowners, road authorities, utility companies, and federal railway companies Introduction This guide explains how to prevent and resolve disputes about railway crossings. It covers building, maintaining, and paying for a crossing, in two parts: Information for landowners who want to...
Publication | 2020-09-28
Take Charge of Your Travel: A Guide for Travellers with Disabilities
Read the pdf (694 KB) Watch the American Sign Language (ASL) videos Introduction ASL version of Introduction This is an American Sign Language (ASL) video with no audio Continue to the next video: How to use this guide   Preparing to travel? This...
Publication | 2020-10-09
Statistics 2019-2020
Overview Total rulings by Members Appointed by the Governor in Council, the Agency's Members are responsible for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting Canada's national transportation system. As objective and...
Web page | 2020-11-04
Annual Report 2019–2020
Canadian Transportation Agency Download PDF   Table of contents Message from the Chair and CEO About the CTA Transportation industry trends Legislative developments Key CTA initiatives Determinations and...
Publication | 2020-11-04
Inquiry Officer’s Report into complaints that airlines did not respect communications obligations under the Air Passenger Protection Regulations
Case No. 20-01590 September 30, 2020 Prepared by: Tom Oommen, Inquiry Officer Appointment of Inquiry Officer and Scope of the Inquiry Officer’s Report On February 13, 2020, the Canadian Transportation Agency (Agency) opened an inquiry into complaints from passengers alleging that air carriers...
Web page | 2020-11-05
CTA publishes Inquiry Officer's report into complaints that airlines did not respect communications obligations under the Air Passenger Protection Regulations
November 5, 2020 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) today published the Inquiry Officer's report on hundreds of complaints from air passengers alleging that airlines did not accurately communicate the reasons for flight delays or cancellations...
News | 2020-11-05
Air passenger protection during and beyond the pandemic
by Scott Streiner, Chair and CEO, Canadian Transportation Agency (Hill Times 2020-11-16) The global collapse of air travel as a result of the COVID-19 pandemic is without precedent in the century since the dawn of international commercial aviation. Many passengers have experienced frustration,...
Speeches | 2020-11-13
Annual Report on the Administration of the Privacy Act 2019–2020
Alternate format available PDF Introduction The Privacy Act (PA), enacted in 1983, imposes obligations on federal institutions to ensure that privacy rights of individuals are respected. The PA gives Canadian citizens, permanent residents and persons present in Canada the right...
Web page | 2020-11-19

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