Agency site
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Message From the Chair and Chief Executive Officer
The last few years have seen the Canadian Transportation Agency (CTA) strengthening the regulatory framework for which it is responsible, particularly with respect to air passenger protection and accessibility of the transportation system. Along...
Publication | 2022-03-02
Overview
Total rulings by Members
Appointed by the Governor in Council, the Agency's Members are responsible for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting Canada's national transportation system.
As objective and...
Web page | 2022-06-22
Read the pdf (515 KB)
Executive Summary
The Canadian Transportation Agency (CTA) is created by the Canada Transportation Act (Act). Like other administrative agencies, the CTA is part of the executive branch of government and its purpose is to implement government policy. The CTA has a...
Web page | 2025-03-17
... to requesters. atip employees have been provided with additional resources to respond to workload increases: an atip consultant was ... the atip process in relation to the “duty to assist” requirements , by maintaining proactive communication with the requesters in ...
Publication | 2022-11-09
... to requesters. atip employees have been provided with additional resources to respond to workload increases : an atip consultant ... the atip process in relation to the “duty to assist” requirements , by maintaining proactive communication with the requesters in ...
Publication | 2022-11-09
(atpdr), which establish comprehensive, legally binding requirements for accessible travel. these provisions relate to the accessibility requirements for lifts and ramps that are used to assist a person with a ...
Publication | 2022-12-02
Notice:
This page presents a previous version of the Accessibility Plan. The current version of the plan is available here: Accessibility Plan 2026-2028
Read the PDF (474 KB)
Watch the ASL video
1. Plain Language Summary of the Plan
ASL version of Plain Language Summary of...
Publication | 2022-12-23
... continuing covid-19 pandemic, these enhanced regulatory requirements have resulted in the cta receiving record volumes of consumer ... continuing COVID-19 pandemic, these enhanced regulatory requirements have resulted in the CTA receiving record volumes of consumer ...
Publication | 2023-03-09
Background
Opening Remarks from Tom Oommen, DG Analysis & Outreach, Canadian Transportation Agency
Chair, I would like to thank the Committee for the invitation to appear today.
As you noted, I am accompanied by my colleague, Michelle Greenshields, Director General for Disputer...
Web page | 2023-03-15
... for the first time, minimum consumer protection requirements that all airlines had to follow. many of these requirements ... of all flights to and from saskatchewan until february 3. at that time, we were told that all passengers requesting compensation—if ...
Web page | 2023-05-11
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