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Displaying 81-90 of 152 items.
Important Notice to Sunwing Passengers regarding the Network outage
Sunwing has stated publicly that all impacted passengers with flight delays over three hours will be compensated and provided a link for those passengers to make a claim for compensation.
News | 2022-04-20
Regulations Amending the Air Passenger Protection Regulations Highlights
Introduction The COVID-19 pandemic and subsequent collapse of global air travel revealed a gap in Canada's air passenger protection framework that affects passengers whose flights are delayed or cancelled due to situations outside the airline's control. Related content...
Web page | 2022-06-22
FAQs – Amendments to the Air Passenger Protection Regulations (Refunds)
Related content News release: New refund regulations now in force Highlights of the new refund regulations Air Passenger Protection Regulations (APPR) Air Passenger Protection: Know your rights APPR Guides Q1. What do the amendments require? Until...
Web page | 2022-06-22
New refund regulations
June 22, 2022 – Gatineau, Quebec – The Canadian Transportation Agency The Canadian Transportation Agency (CTA) today announced that the Regulations Amending the Air Passenger Protection Regulations, which provide additional refund requirements, are published in Part II of the Canada Gazette. They...
News | 2022-06-22
New refund regulations now in force
September 8, 2022 – Gatineau, Quebec – The Canadian Transportation Agency The Canadian Transportation Agency (CTA) today announced that the Regulations Amending the Air Passenger Protection Regulations, which provide additional refund requirements, are now in force. Related content...
News | 2022-09-08
Remarks from the Chair and CEO, France Pégeot, at the ATAC Canadian Aviation Conference and Tradeshow, on November 18, 2021
Check against delivery Opening Good morning everyone. Thank you for the invitation and the opportunity this gives me to escape my home, actually my dining room table. I hope this will be the first of many "return to normal" meetings! This is my first work engagement outside of Ottawa since...
Speeches | 2022-09-22
CTA publishes a new dashboard providing the number of complaints it receives per 100 flights flown by airlines
December 19, 2022 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) today announced the publication of new data to provide Canadians with additional information about the air travel sector. The data shows the number of air travel complaints submitted to the...
News | 2022-12-19
Opening Remarks from Tom Oommen, DG Analysis and Outreach, to the Standing Committee on Transport, Infrastructure and Communities – November 28, 2022
Chair, I would like to thank the Committee for the invitation to appear today. As you noted, I am accompanied by my colleague, Michelle Greenshields, Director General for Disputer Resolution at the Agency. As a regulator, the Canadian Transportation Agency develops regulations in accordance with...
Speeches | 2022-11-28
Consultation Paper: Proposed changes to clarify, simplify and strengthen the Air Passenger Protection Regulations
Read the pdf (533 KB) Table of contents Introduction Overview Proposed regulatory changes Your feedback and how to submit it How the CTA uses your views Annex A: Rebooking and refunds in APPR 2019 Related content...
Publication | 2023-07-11
Consultation on proposed changes to strengthen the Air Passenger Protection Regulations
Related content What We Heard News Release Consultation Paper Submissions Backgrounder Air Passenger Protection Regulations Budget Implementation Act, 2023 The Canadian Transportation Agency (CTA) is publishing a summary of comments...
Consultation | 2023-11-15

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