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Procedures for adjudicating factual reviews of warnings issued under paragraph 180(b)(i) of the Canada Transportation Act (CTA) for contraventions of CTA Accessibility Regulations or the Accessible Canada Act
Where a Notice of Violation (NoV) that contains a warning is issued by a Designated...
Web page | 2025-05-29
Air travel complaint resolution process
The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air...
Web page | 2025-05-31
Background
The Canada Transportation Act requires Agency approval for the construction of federally-regulated railway lines. The Agency will approve an application to construct a railway line if it determines that the location of the railway line is reasonable, taking into consideration the:...
Consultation | 2025-05-15
Read the pdf (1.34 MB)
Part 1: Identifying Information
Canadian Transportation Agency
April 1, 2024 – March 31st, 2025
This is an original report.
This report is not produced by a federal Crown corporation or a subsidiary of a federal Crown corporation.
Part 2: Report Contents
2.1...
Publication | 2025-05-29
If you are aware of any violation to the Canada Transportation Act or related regulations, or if you find an air fare advertisement does not comply with the all-inclusive air price advertising regulations, send an email to: OTC.conformite-compliance.CTA@otc-cta.gc.ca.
You may also contact the...
Web page | 2025-05-14
Air travel complaints
On September 30, 2023, the CTA launched a new resolution process for air travel complaints. The process applies to all air travel complaints, including active complaints that have already been submitted.
Read more about the mediation process in the new air travel...
Publication | 2025-05-06