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Displaying 301-310 of 622 items.
CTA launches consultation on new refund requirements
December 21, 2020 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) launched today a consultation seeking input from members of the public, consumer organizations, airlines and experts on a proposed regulation establishing additional refund obligations for...
News | 2020-12-21
Proposed Regulations Amending the Air Passenger Protection Regulations
The Proposed Regulations Amending the Air Passenger Protection Regulations, which would provide new refund requirements, are now published in Part I of the Canada Gazette for public review and comment. These proposed regulations, that would apply to all future flights to, from and within Canada...
Consultation | 2020-12-21
Consultation paper: Development of new airline refund requirements
Introduction The COVID-19 pandemic – and the global collapse of air travel that resulted in mass flight cancellations – have highlighted a gap in Canada's air passenger protection framework: the absence of a requirement for airlines to refund tickets when flights are cancelled, or where there is a...
Web page | 2020-12-21
FAQs - Consultation on new refund requirements
Q1- Why is the CTA holding this consultation? The COVID-19 pandemic – and the global collapse of air travel that resulted in mass flight cancellations – have highlighted a gap in Canada's air passenger protection framework. The Canadian Transportation Agency (CTA) now has the authority, through a...
Web page | 2020-12-21
Consultations
The Canadian Transportation Agency is committed to consulting with Canadians. Through consultations, the Agency gains a greater understanding of different perspectives from the public, stakeholders and experts and therefore develops more informed and effective policies and programs. For advice on...
Web page | 2025-10-31
Consultation on Requests for Temporary Exemptions from the Accessible Transportation for Persons with Disabilities Regulations
The Canadian Transportation Agency (Agency) is seeking input on requests by transportation service providers for temporary exemptions from certain provisions of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR). Transportation service providers have made these...
Consultation | 2021-01-15
Temporary exemption requests from transportation service providers and submitted comments
Disclaimers Third-party information liability disclaimer Some of the information on this web page has been provided by external sources. The Agency is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Content prosided by external...
Web page | 2021-01-18
Application of the Air Passenger Protection Regulations: A Guide
Read the pdf (446 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose This is a guide explaining the types of flights to which the Air Passenger Protection Regulations (APPR) apply. It discusses: the scope of the APPR...
Publication | 2021-01-22
Archived - Communicating Key Information to Passengers: A Guide
This guide has been archived. Please see the updated version of Communicating Key Information to Passengers: A Guide 1. Purpose Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a positive passenger...
Publication | 2021-01-22
Seating of Children with an Accompanying Passenger on an Airplane: A Guide
Air Passenger Protection Know your rights How to file a complaint 1. Introduction This guide explains the steps airlines operating to, from and within Canada must take to help seat children under the age of 14 close to their parent, guardian or tutor (...
Publication | 2021-01-22

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