Agency site
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Air travel complaints
On September 30, 2023, the CTA launched a new resolution process for air travel complaints. The process applies to all air travel complaints, including active complaints that have already been submitted.
Read more about the mediation process in the new air travel...
Publication | 2025-05-06
1. General Information
1.1 Relevant Acts and Regulations
The issuance of a licence by the Canadian Transportation Agency (Agency) and the operation of air services are governed by the following:
the Canada Transportation Act (the Act);
the Air Transportation Regulations (the ATR); and
the...
Publication | 2015-10-13
Introduction
The Agency may determine the facts of a dispute involving rate and service matters arising in the rail industry and order the appropriate relief to be implemented.
The Agency further oversees the competitive rail access provisions of the Canada Transportation Act, which are designed...
Publication | 2008-05-06
Are you affected by the noise or vibration of a railway?
As communities and railways grow and expand in close proximity to each other, careful planning and communication is critical in order to balance the needs of railways and the concerns of communities.
Occasionally, however, disputes about...
Publication | 2017-03-07
Introduction
The Railway Relocation and Crossing Act (RRCA) is designed to facilitate the relocation of railway lines or the rerouting of railway traffic in urban areas in situations where a railway company and the relevant government body cannot agree. The RRCA empowers the Canadian...
Publication | 2011-11-14
revised August, 1997
Part I: General Information
A. Relevant Acts and Regulations
The issuance of a licence by the Canadian Transportation Agency (the Agency) and the operation of air services are governed by the following:
the Canada Transportation Act (the Act);
the Air Transportation...
Publication | 1997-08-01
1. General Information
1.1 Relevant Acts and Regulations
The issuance of a licence by the Canadian Transportation Agency (Agency) and the operation of air services are governed by the following:
the Canada Transportation Act (the Act);
the Air Transportation Regulations (the ATR); and
the...
Publication | 2012-02-22
Introduction to Info Source
Info Source: Sources of Federal Government and Employee Information provides information about the functions, programs, activities and related information holdings of government institutions subject to the Access to Information Act and the Privacy Act. It provides...
Publication | 2016-09-19
... and by supplements to and successive issues of said publications : iata dangerous goods regulations, reissues thereof and ... and by supplements to and successive issues of said publications : IATA Dangerous Goods Regulations, reissues thereof and ...
Publication | 2015-09-30
Introduction
Under the Canada Transportation Act, the Canadian Transportation Agency is mandated to resolve various issues, including disputes that may arise when railway companies under its jurisdiction implement the process to transfer or discontinue railway lines that affect parties such as...
Publication | 2011-11-14
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