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CTA Holds Public Consultation on Requests for Temporary Adjustments to the Requirements of the Air Passenger Protection Regulations
December 11, 2020 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) today launched a consultation to hear from members of the public, consumer groups and other interested stakeholders on requests by airlines for temporary adjustments to certain obligations...
News | 2020-12-11
Public Consultation on Requests for Temporary Adjustments to the Air Passenger Protection Regulations
On December 11, 2020, the Canadian Transportation Agency (CTA) launched a consultation to hear from members of the public, consumer advocates and other interested stakeholders on requests by airlines for temporary adjustments to certain obligations under the Air Passenger Protection Regulations (...
Consultation | 2020-12-11
CTA launches consultation on new refund requirements
December 21, 2020 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) launched today a consultation seeking input from members of the public, consumer organizations, airlines and experts on a proposed regulation establishing additional refund obligations for...
News | 2020-12-21
Consultation paper: Development of new airline refund requirements
Introduction The COVID-19 pandemic – and the global collapse of air travel that resulted in mass flight cancellations – have highlighted a gap in Canada's air passenger protection framework: the absence of a requirement for airlines to refund tickets when flights are cancelled, or where there is a...
Web page | 2020-12-21
Archived - Communicating Key Information to Passengers: A Guide
This guide has been archived. Please see the updated version of Communicating Key Information to Passengers: A Guide 1. Purpose Clear and timely communication of accurate information to passengers, including in cases of flight disruptions, is critical to ensuring a positive passenger...
Publication | 2021-01-22
Baggage Requirements for Domestic Services: A Guide
1. Purpose ASL version of this chapter Continue to next video   This guide explains what airlines must do to meet baggage requirements for domestic services. In particular, it explains that under the Air Passenger Protection Regulations: airlines operating...
Publication | 2023-01-16
Tarmac Delay Standards of Treatment and Disembarkation: A Guide
Read the pdf (410 KB) Air Passenger Protection Know your rights How to file a complaint 1. Purpose This is a guide explaining passenger rights and airline obligations during a tarmac delay. These apply to flights to, from and within Canada, including...
Publication | 2021-01-22
Denied Boarding: A Guide
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Airport congestion and flight issues What passengers need to know about...
Publication | 2021-01-22
Requests for Temporary Adjustments to the Air Passenger Protection Regulations: Submissions
Disclaimers Third-party information liability disclaimer Some of the information on this web page has been provided by external sources. The Agency is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Content provided by external...
Web page | 2021-01-22
Sample tariff — containing rules applicable to scheduled services for the transportation of passengers and their baggage between points in Canada and points inside and outside Canada
Effective December 6, 2022 Part I – General tariff information Explanation of abbreviations, reference marks and symbols $ Dollar(s) (C) Denotes change which results in neither increases or decreases (I) Denotes increase (N)...
Publication | 2022-09-08

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