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Additional Information: Standing Senate Committee on Transport and Communications (May 16, 2023)
Table of contents  Introduction  Key Issue Scripts  Data  CTA Organizational Information  Additional Information  In this section APPR vs EU vs US obligations table Statement on Compliance and Enforcement Policy AMP Scheme Process of Investigation Q and A...
Web page | 2023-09-15
Standing Senate Committee on Transport and Communications (May 16, 2023)
Date: Tuesday, May 16th, 2023 Meeting Details Time: 9:00am EST Location: Room B45, Senate of Canada Building and by videoconference Table of contents Introduction Opening Remarks Relevant Legislation Committee Members Follow-ups...
Web page | 2023-09-15
Complaint and dispute resolution
*/ The Canadian Transportation Agency (CTA) is the country's longest-standing independent, expert tribunal and regulator. We develop and enforce the rights and responsibilities of air, rail and marine transportation providers and their users. When disputes arise between transportation...
Web page | 2023-09-30
Air travel complaints overview
Air travel complaint resolution process The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air...
Web page | 2025-05-31
Air travel complaints resolution process
The CTA's simplified complaint process will be easy to access, more efficient and use new systems and technology to deliver faster outcomes to air passengers who submit complaints to the CTA. The process applies to all air travel complaints, including active complaints that have already been...
Web page | 2023-09-30
Annual Report on the administration of the Privacy Act 2022-2023
Read the pdf (1.41 MB) Introduction The Privacy Act (PA), enacted in 1983, imposes obligations on federal institutions to ensure that privacy rights of individuals are respected. The PA grants Canadian citizens, permanent residents and persons present in Canada the right to access their...
Publication | 2023-10-18
Annual Report on the administration of the Access to Information Act 2022-2023
Read the pdf (1.46 MB) Introduction The Access to Information Act (ATIA), enacted in 1983, grants Canadian citizens, permanent residents and any person or corporation present in Canada the right to access the records of federal institutions subject to the ATIA. This right enables...
Publication | 2023-10-18
Departmental Sustainable Development Strategy 2023 to 2027
Read the pdf (1.4 MB) Executive Summary The Canadian Transportation Agency (the Agency) is committed to advancing sustainable development and contributing to the Government of Canada’s sustainable development goals and targets. While this is the Agency’s first formal Departmental...
Publication | 2023-11-02
Departmental Results Report 2022–2023
Message from the Chair and Chief Executive Officer During the 2022-2023 fiscal year, the Canadian transportation industry continued to recover from the COVID-19 pandemic's impacts and adapt to a continuously changing environment. The efficiency of the supply chain continued to be tested, and air...
Publication | 2023-11-09
Departmental Results Report 2022-2023: Response to parliamentary committees and external audits
Response to parliamentary committees There were no parliamentary committee reports in 2022–23 requiring a response. Response to audits conducted by the Office of the Auditor General of Canada (including audits conducted by the Commissioner of the Environment and Sustainable Development) List of...
Web page | 2023-11-09

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