Agency site
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Accessibility Help Line
Have questions relating to accessible transportation?
Need help filing an accessibility complaint?
1-844-943-0273
Contact us Monday to Friday, 8 a.m. to 5 p.m. EST.
TTY: 1-800-669-5575
ASL version of Accessibility Help Line of Accessibility...
Web page | 2026-02-13
Accessible, rail and marine transportation
An Agency mediator helps parties settle their differences through negotiation (face-to-face or by teleconference).
Type of disputes
Possible outcome
Accessibility (disability-related)
Rail
Marine...
Web page | 2025-05-06
Types of disputes we can resolve
Air travel complaints
Accessibility complaints
Rail complaints
Marine complaints
Comparison of dispute resolution services
Facilitation
An Agency case officer assesses the issue and leads an informal exchange...
Web page | 2016-09-13
What is interswitching?
Interswitching is the transfer of traffic between two railway companies (railways). One railway takes a shipper’s freight part of the way between origin and destination. It then transfers the freight to a competing railway with which the shipper has made arrangements for...
Web page | 2025-10-22
Types of disputes we can help with
The Agency can help resolve disputes between railway companies and:
road authorities when they want to construct or reconstruct a road crossing;
landowners who need to cross the track of a railway company to access their property;
utility companies who want...
Web page | 2016-08-26
List of forms
Instructions to download and open a PDF form
Translation – required information (PDF)
Verification by affidavit (PDF)
Verification by witnessed statement (PDF)
Authorization of representative (PDF)
Application
Answer to application
Reply to answer
Intervention
Response to...
Web page | 2019-08-30
Getting started
Overview
Issues eligible for arbitration
How to apply
Eligibility of submissions
Objections
Scenarios where a railway company can object to an application
Procedures for the adjudication of objections
Principles related...
Web page | 2018-05-28
Getting started
Overview
Issues eligible for arbitration
How to apply
Eligibility of submissions
Objections
Scenarios where a railway company can object to an application
Procedures for the adjudication of objections
Principles related...
Web page | 2018-05-28
Getting started
Overview
Issues eligible for arbitration
How to apply
Eligibility of submissions
Objections
Scenarios where a railway company can object to an application
Procedures for the adjudication of objections
Principles related...
Web page | 2015-10-21
Requirements for the public inspection of tariffs
The public has the right to review an air carrier's tariff and carriers must ensure that they can readily do so upon request.
Every air carrier that sells publicly-available air transportation to, from and within Canada must...
Web page | 2015-10-20
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