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Disclaimer: This document is not the official version of the Canadian Transportation Agency Rules (Dispute Proceedings and Certain Rules Applicable to All Proceedings) (Dispute Adjudication Rules). This document is a reference tool only. It is not a substitute for legal advice and has no official...
Publication | 2023-09-30
Air travel complaints
On September 30, 2023, the CTA launched a new resolution process for air travel complaints. The process applies to all air travel complaints, including active complaints that have already been submitted.
Read more about the mediation process in the new air travel...
Publication | 2023-09-30
Read the pdf (695 KB)
Effective September 1st, 2023
Note
The rates in the schedules of this guide are based on information submitted by Canadian National Railway Company (CN) and Canadian Pacific Kansas City Railway Company (CPKC) in 2019, which the Agency has indexed for 2023....
Publication | 2023-09-15
Management Statement for the Quarter Ending June 30, 2023
1. Introduction
This quarterly financial report has been prepared by management as required by section 65.1 of the Financial Administration Act and in the form and manner prescribed by the Treasury Board under the Treasury Board Directive...
Publication | 2023-08-30
Future-Oriented Statement of Operations (Unaudited) - For the Year Ending March 31
Forecast Results
2022-23
Planned Results
2023-24
Expenses
Independent regulatory and dispute-resolution services for...
Publication | 2023-07-13
Read the pdf (533 KB)
Table of contents
Introduction
Overview
Proposed regulatory changes
Your feedback and how to submit it
How the CTA uses your views
Annex A: Rebooking and refunds in APPR 2019
Related content...
Publication | 2023-07-11
Read the pdf (447 KB)
Part 1 – Introduction
1.1 Canadian Transportation Agency Mandate
Coasting trade refers to any commercial marine activity within Canadian waters. The Coasting Trade Act (the Act) supports Canadian marine interests by reserving the coasting trade of Canada to Canadian...
Publication | 2023-06-29
Watch the ASL videos
Introduction
ASL version of Introduction
Continue to the next video: Accessible transportation mandate
This resource tool provides information on how to file a complaint regarding an undue barrier experienced by a person with a...
Publication | 2023-05-05
Read the pdf (651 KB)
Message from the Chair and Chief Executive Officer
The last few years have seen the Canadian Transportation Agency (CTA) expanding the regulatory framework for which it is responsible, particularly with respect to air passenger protection and accessibility of the...
Publication | 2023-03-09
Management Statement for the Quarter Ending December 31, 2022
1. Introduction
This quarterly financial report has been prepared by management as required by section 65.1 of the Financial Administration Act and in the form and manner prescribed by the Treasury Board under the Treasury Board...
Publication | 2023-03-01
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