Agency site
What should you do if your allergies might affect your travel?
Talk to the carrier at least 48 hours in advance. If you need any services from your transportation company, give them as much notice as possible. Companies are expected to arrange most services for you when you give them at least...
Web page | 2015-10-23
Publications
Checklist for travelling with an assistance animal
Additional requirements
Take Charge of Your Travel: A Guide for Persons with Disabilities
Space for Service Dogs (Implementation Guide)
Reservation checklist
Travel...
Web page | 2015-10-23
How the Agency makes transportation accessible
It's the Agency's responsibility to ensure that everyone enjoys the same access to travel.
The Agency ensures that any undue obstacles to the mobility of persons with disabilities are removed from transportation services and facilities under its...
Web page | 2015-10-23
The following provides a procedural guide to arbitrators and to the parties to an arbitration. These provisions can be considered and adopted by an arbitrator when the parties to the arbitration do not otherwise agree on how the arbitration is to be conducted.
Conduct of the Arbitration
1...
Web page | 2015-10-22
Memorandum of Understanding
on coordination of efforts related to A) Noise and Vibration Complaints, B) Road, Utility and Private Crossings, C) Jurisdictional Status of a Railway, D) Railway Operating Certificates, Certificates of Fitness and Railway Line Construction,
Between:
The Canadian...
Web page | 2015-10-22
The Canada Transportation Act provides a right to shippers to establish rail service agreements with railway companies by way of arbitration where the agreements cannot be negotiated commercially.
The arbitrator will be appointed by the Agency on receipt of proposals for arbitration and shall be...
Web page | 2015-10-22
Getting started
Overview
Issues eligible for arbitration
How to apply
Eligibility of submissions
Objections
Scenarios where a railway company can object to an application
Procedures for the adjudication of objections
Principles related...
Web page | 2015-10-21
The Fair Rail Freight Service Act, passed on June 26, 2013, introduced a new dispute resolution option for shippers and railway companies who are unable to negotiate level of service (LOS) contracts respecting the manner in which a railway company will fulfill its service obligations under section...
Web page | 2015-10-21
Road and utility crossings
In order for the application to be considered complete, the following information should be included:
the location of the crossing (including railway mileage and subdivision, the name of the road and town and/or land title co-ordinates);
a description of...
Web page | 2015-10-20
How can I participate in an adjudication case?
If you want to participate in a current case before the Agency, you have a couple of options: you can file a position statement or you can request to intervene.
Position statements
An interested person may file a position statement in a dispute...
Web page | 2015-10-20
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