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Displaying 111-120 of 529 items.
Regulations Amending the Air Passenger Protection Regulations Highlights
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Introduction The COVID-19 pandemic and subsequent collapse of global air...
Web page | 2022-06-22
FAQs – Amendments to the Air Passenger Protection Regulations (Refunds)
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022. Related content News release: New refund regulations...
Web page | 2022-06-22
Statistics 2021-2022
Overview Total rulings by Members Appointed by the Governor in Council, the Agency's Members are responsible for rendering decisions and orders related to formal complaints or applications, as well as addressing other issues affecting Canada's national transportation system. As objective and...
Web page | 2022-06-22
Strategic Framework 2021-2024 – Proud of our history, ready for the future
 Outcomes In alignment with the National Transportation Policy, the CTA contributes to achieve: An accessible, competitive, economic and efficient national transportation system that serves the needs of participants and communities, and in which people trust.  Vision A modern high-...
Web page | 2022-05-29
Compensation for accessibility-related complaints
Amount of compensation the Agency can award for accessibility-related complaints Since January 1st 2022, the maximum compensation for accessibility-related complaints has increased to $20,536.81. In the context of an accessibility complaint, the Canadian Transportation Agency (CTA) may award...
Web page | 2022-05-20
Forward Regulatory Plan: 2022 to 2024 - Phase II of Accessible Transportation for Persons with Disabilities Regulations (Phase II ATPDR)
Enabling act(s) Canada Transportation Act Description These proposed regulations build on the Accessible Transportation for Persons with Disabilities Regulations (ATPDR), which were published in the Canada Gazette, Part II on July 10, 2019. The ATPDR establish legally binding requirements in...
Web page | 2022-04-01
Forward Regulatory Plan: 2022 to 2024 - Regulation on New Refund Requirements for Airlines
Enabling act(s) Canada Transportation Act Ministerial Direction Description The Minister of Transport has given the CTA the authority, through a Ministerial Direction, to make a regulation to address a gap in the current air passenger protection framework by establishing an obligation for...
Web page | 2022-04-01
Forward Regulatory Plan: 2022 to 2024
This Forward Regulatory Plan provides information on regulatory initiatives that the Canadian Transportation Agency (CTA) aims to propose or finalize in the next 2 years through: pre-publication in the Canada Gazette, Part I final publication in the Canada Gazette, Part II The Forward...
Web page | 2022-04-01
Summary of the Requirements Applicable to the Canadian Air Transport Security Authority and the Canada Border Services Agency: A Guide
Read the pdf (372 KB) Watch the ASL videos 1. Purpose ASL version of Purpose This is an American Sign Language (ASL) video with no audio Continue to the next video: Security Screening (CATSA) and Border Clearance (CBSA) procedures   This is a...
Web page | 2022-03-14
Summary of the Assistance for Locating Passenger Seats and Tactile Row Markers: A Guide
Read the pdf (297 KB) Watch the ASL videos 1. Purpose ASL version of Purpose This is an American Sign Language (ASL) video with no audio Continue to the next video: What are tactile row markers   This is a plain language summary of the Assistance...
Web page | 2022-03-14

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