Agency site
Read the pdf (410 KB)
Air Passenger Protection
Know your rights
How to file a complaint
1. Purpose
This is a guide explaining passenger rights and airline obligations during a tarmac delay. These apply to flights to, from and within Canada, including...
Publication | 2021-01-22
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022.
Airport congestion and flight issues
What passengers need to know about...
Publication | 2021-01-22
Air Passenger Protection
Know your rights
How to file a complaint
1. Introduction
This guide explains the steps airlines operating to, from and within Canada must take to help seat children under the age of 14 close to their parent, guardian or tutor (...
Publication | 2021-01-22
Disclaimers
Third-party information liability disclaimer
Some of the information on this web page has been provided by external sources. The Agency is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Content provided by external...
Web page | 2021-01-22
Read the pdf (446 KB)
Air Passenger Protection
Know your rights
How to file a complaint
1. Purpose
This is a guide explaining the types of flights to which the Air Passenger Protection Regulations (APPR) apply. It discusses:
the scope of the APPR...
Publication | 2021-01-22
Disclaimers
Third-party information liability disclaimer
Some of the information on this web page has been provided by external sources. The Agency is not responsible for the accuracy, reliability or currency of the information supplied by external sources. Content prosided by external...
Web page | 2021-01-18
The Canadian Transportation Agency (Agency) is seeking input on requests by transportation service providers for temporary exemptions from certain provisions of the Accessible Transportation for Persons with Disabilities Regulations (ATPDR).
Transportation service providers have made these...
Consultation | 2021-01-15
American Sign Language version - Accessible Transportation for Persons with Disabilities Regulations
The following American Sign Language videos are alternate formats of the Accessible Transportation for Persons with Disabilities Regulations.
Alternate formats available
ASL - LSQ
Accessible Transportation for Persons with Disabilities Regulations (ATPDR) -...
Web page | 2020-12-30
The CTA provides a range of tools and guidance documents, namely:
The Maximum Revenue Entitlement: A Guide New
Railway Crossings: A Guide New
Freight Rail Service and Rates: A Guide New
Freight Rail Service And Rates: A Summary New
Guidelines for the Resolution of...
Web page | 2020-12-22
Disclaimer : This is not a legal document. The explanations and definitions provided are for general guidance purposes only. For legal information on the Maximum Revenue Entitlement, see the Canada Transportation Act, Division VI.
In case of differences between this guide and the legislation,...
Publication | 2020-12-22
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