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Air carrier tariffs posted on websites
A tariff is the contract between an air carrier and its passengers. It covers the passengers’ rights and obligations, as well as the air carrier’s rights and its responsibilities towards the passenger. Carriers must respect their tariff at all times. The tariff must not be unjust, unreasonable,...
Web page | 2019-09-05
Information for ticket-holders impacted by major weather events
When severe weather or other uncontrollable events impact your flight and travel dates, you are strongly encouraged to contact your airline, travel agency or tour consolidator as soon as possible to confirm or adjust your travel plans accordingly. Consult the Government of Canada's Hurricane...
News | 2019-09-04
Air Canada
(A) On or about July 22, 2019 at Halifax Stanfield International Airport, Air Canada operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Self-Service Machines, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air...
Enforcement Actions | 2019-08-28
Porter Airlines Inc.
Note : the Transportation Appeal Tribunal of Canada dismissed the penalty of $2,500 assessed against Porter Airlines Inc. in relation to the contravention respecting the operation of a flight out of the Halifax Stanfield International Airport on or about July 22, 2019. Date of revision : April 29...
Enforcement Actions | 2019-08-28
Air Transat A.T. Inc.
Note : the violations dated July 23, 2019 and August 7, 2019 were withdrawn. Date of revision : May 06, 2021 A) On or about July 25, 2019 at Calgary International Airport, Air Transat A.T. Inc. operated a flight from Calgary, Alberta, Canada without displaying in a visible manner at Boarding Gate...
Enforcement Actions | 2019-08-28
WestJet
A) On or about July 22, 2019 at Halifax Stanfield International Airport, WestJet; operated a flight from Halifax, Nova Scotia, Canada without displaying in a visible manner at Self-Service Machine, a notice containing the prescribed text, thereby contravening subsection 7(1) of the Air Passenger...
Enforcement Actions | 2019-08-28
APPR implementation guides are now available
With the coming into force of the Air Passenger Protection Regulations (APPR), the CTA has developed a series of guides providing a detailed explanation of airline obligations toward passengers in various situations. The guides are intended to help passengers understand their rights and airlines...
News | 2019-08-16
Canadian Transportation Agency launches inquiry into WestJet flight incident
August 16, 2019 – Gatineau, QC – Canadian Transportation Agency The Canadian Transportation Agency (CTA) is launching an inquiry to examine whether the terms of WestJet's tariff dealing with schedule changes and irregularities are just and reasonable, taking into account the requirement for...
News | 2019-08-16
Backgrounder – Amendments to the Air Transportation Regulations
Introduction Amendments to the Air Transportation Regulations (ATR) were finalized and published in Part II of the Canada Gazette on May 31, 2019. The regulations reflect input that the CTA heard from the public, the air industry, experts and other interested parties during consultations held...
Web page | 2019-08-13
Notice to Industry: Criteria to Determine What Constitutes an Air Service
Purpose This Notice is to inform the air industry, and other interested stakeholders, of a determination made by the Agency on the criteria it will apply to determine what constitutes an “air service”. Air service The Canada Transportation Act (Act) states that no person shall operate an “air...
Web page | 2019-08-09

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