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(A) On or about August 9, 2023, LATAM Airlines Group S.A. advertised the price of an air service on their website (www.latamairlines.com/ca/en) without including the total price, expressed in Canadian Dollars, that must be paid to the advertiser to obtain the air service, thereby contravening...
Enforcement Actions | 2023-09-13
(A) On or about August 14, 2023, Pakistan International Airlines Corporation, advertised the price of an air service on the website www.piac.com.pk without setting out all third party charges under the heading "Taxes, Fees and Charges" thereby contravening subsection 28(2) of the Air Passenger...
Enforcement Actions | 2023-09-13
(A) On or about June 14, 2023, at Calgary International Airport (YYC), WestJet failed to provide the passengers, by means of an audible announcement, the reason for the delay for flight number WS187, thereby contravening subsection 13(4) of the Air Passenger Protection Regulations (APPR).
Enforcement Actions | 2023-09-07
(1) On or about March 14, 2023, the Halifax International Airport Authority failed to identify by tactile signage, the designated area for service dogs to relieve themselves located in the area outside of the terminal, thereby contravening paragraph 227(1)(a) of the Accessible Transportation for...
Enforcement Actions | 2023-08-30
(A) On or about July 17, 2023, Etihad Airways P.J.S.C. made a reference to an air transportation charge in an advertisement on the website www.etihad.com/en-ca/ without setting the charge out under the heading "Air Transportation Charges", thereby contravening subsection 28(3) of the Air Passenger...
Enforcement Actions | 2023-08-30
(A) On or about May 17, 2023, Aerovias del Continente Americano S.A. advertised the price of an air service on their website (www.aerolineas.com.ar/) without including the total price, expressed in Canadian Dollars, that must be paid to the advertiser to obtain the air service, thereby contravening...
Enforcement Actions | 2023-08-28
(1) On or about January 16, 2023, Air Canada failed to provide a temporary replacement mobility aid that met the mobility needs of a person with a disability (2RITEM), who did not retain their mobility aid during flight AC92 and it was not made available to the person at their arrival at Santiago...
Enforcement Actions | 2023-08-15
(A) On or about July 21, 2023, ER World Services Corp. failed to provide reasonable assistance at the request of an enforcement officer, thereby contravening subsection 178(5) of the Canada Transportation Act.
Enforcement Actions | 2023-08-09
(A) On or about August 5, 2022, Aero JL, S.A. de C.V. operated an air service using an aircraft bearing registration XA-WIN from Cancun, Mexico (MMUN) to Halifax, Canada (CYHZ) without holding a licence issued under Part II of the Canada Transportation Act (CTA), thereby contravening subsection 57(...
Enforcement Actions | 2023-08-04
(1) On or about December 3, 2022, at Victoria International Airport, WestJet refused to accept the mobility aid of a person with a disability (HPFMQQ) who needed the mobility aid during travel on flight WS3260, thereby contravening subsection 40(1) of the Accessible Transportation for Persons with...
Enforcement Actions | 2023-08-03