Agency site
Complaints about baggage
If your baggage has been damaged during your flight, or if it is missing, you should first report it to the carrier. The carrier's compensation limits for lost or damaged baggage are set in its contract of carriage (its tariff). The Agency can help in ensuring the...
Web page | 2016-10-14
The Secretariat processes most submissions and applications to the Agency.
You can contact the Secretariat by:
Email
secretariat@otc-cta.gc.ca
Courier
Secretary
Canadian Transportation Agency
60 Laval Street, Unit 01, Gatineau, QC
J8X 3G9
Note that the loading dock is located on Hôtel...
Web page | 2016-10-03
Introduction
On June 22, 2007, Parliament enacted amendments to the Canada Transportation Act (the CTA) which came into force the same day.
The CTA now authorizes the Canadian Transportation Agency (the Agency), a quasi-judicial administrative tribunal of the federal government, to resolve...
Publication | 2016-10-03
Speech delivered by Scott Streiner, Chair and CEO, at the Association of Canadian Port Authorities' annual conference in Thunder Bay, on September 8, 2016
Check against delivery
I'm pleased to have the opportunity to speak with you today about the roles the Canadian Transportation Agency plays...
Speeches | 2016-09-28
What are your rights and responsibilities when flying?
Who must have a tariff?
What are a carrier’s responsibilities to its tariff?
What’s included in a tariff?
Where can you find a carrier’s tariff?
What are your rights and responsibilities when flying?
Travellers and air carriers both...
Web page | 2016-09-26
Accessibility Help Line
Have questions relating to accessible transportation?
Need help filing an accessibility complaint?
1-844-943-0273
Contact us Monday to Friday, 8 a.m. to 5 p.m. EST.
TTY: 1-800-669-5575
ASL version of...
Web page | 2016-09-26
If you are aware of any violation to the Canada Transportation Act or related regulations, or if you find an air fare advertisement does not comply with the all-inclusive air price advertising regulations, send an email to: OTC.conformite-compliance.CTA@otc-cta.gc.ca.
You may also contact the...
Web page | 2016-09-22
Explanatory notes
The Agency publishes certain public information about Canada's air transport agreements and arrangements such as the traffic rights that may be exercised by designated airlines under air agreements or other instruments.
Countries included in the "Agreement on Air Transport...
Web page | 2016-09-21
Introduction to Info Source
Info Source: Sources of Federal Government and Employee Information provides information about the functions, programs, activities and related information holdings of government institutions subject to the Access to Information Act and the Privacy Act. It provides...
Publication | 2016-09-19
Sample Tariff (Tariff containing rules applicable to scheduled services for the transportation of passengers and their baggage between points in Canada and points inside and outside Canada)
Supporting documents
(Other updated Sample Tariffs will be released and published once they are finalized...
Web page | 2016-09-15
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