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Organizational overview (placemat)
Effective March 30, 2021
Chair's Office – overview
Mandate (Chair's Office):
The roles of the Chair and...
Web page | 2021-09-27
Main
Menu Agency
Overview Organizational structure
and branch overview Corporate
reports Industry
trends Other relevant
information
Air trends - Canadian Air Industry - COVID-19 impact analysis
Introduction
Economics Division, ARAD, AOB
Canadian Transportation Agency...
Web page | 2021-09-27
Main
Menu Agency
Overview Organizational structure
and branch overview Corporate
reports Industry
trends Other relevant
information
Media scan: CTA current issues
Air - media scan
1.1 Air Passenger Protection complaints processing
Canada's transport regulator hasn't...
Web page | 2021-09-27
In its Red Tape Reduction Action Plan, the Government committed to build on the efforts of the Paperwork Burden Reduction Initiative by requiring departments and agencies, through the Administrative Burden Baseline, to provide a count of the requirements in federal regulations that impose an...
Web page | 2021-10-01
Read the pdf (735 KB)
Effective November 1st, 2021
Note
The rates in the schedules of this guide are based on information submitted by Canadian National Railway Company (CN) and Canadian Pacific Railway Company (CP) in 2019, which the Agency has indexed for 2021.
Introduction
The...
Publication | 2021-10-21
New refund regulations are now in effect for flights that are cancelled or have long delays due to a situation outside the airline’s control. The new regulations apply to flights taken on or after September 8, 2022.
Airport congestion and flight issues
What passengers need to know about...
Publication | 2021-11-17
Airport congestion and flight issues
What passengers need to know about delays, cancellations and missing baggage
Read the pdf (619 KB)
Air Passenger Protection
Know your rights
How to file a complaint
1. Purpose
Clear and timely communication...
Publication | 2021-11-17
Briefing package prepared for the Chair and CEO of the Canadian Transportation Agency (CTA) appearance before the Standing Committee on Transport, Infrastructure and Communities on December 1, 2020.
Background
Opening remarks from CTA Chair and CEO, Scott Streiner
Scott Streiner, Chair and...
Web page | 2021-11-23
Management Statement for the Quarter Ending September 30, 2021
1. Introduction
This quarterly financial report has been prepared by management as required by section 65.1 of the Financial Administration Act and in the form and manner prescribed by the Treasury Board under the Treasury Board...
Publication | 2021-11-30
Message from the Chair and Chief Executive Officer
On June 1, 2021, I was appointed Chair and CEO of the Canadian Transportation Agency (CTA). I feel honoured to head this national institution given its history and the essential role it plays in the transportation system.
Like for all...
Publication | 2021-12-02