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Disclaimer
This is not a legal document. The explanations it provides are meant to help both airlines and passengers understand what would be expected of airlines if a passenger complained to the CTA about a flight...
Publication | 2022-02-11
On June 25, 2020, the Canadian Transportation Agency's (CTA) new Accessible Transportation for Persons with Disabilities Regulations (ATPDR) came into force. They establish modern legally binding requirements for accessible services, technical standards for equipment, communications, training, and...
Web page | 2022-12-07
Chair, I would like to thank the Committee for the invitation to appear today.
As you noted, I am accompanied by my colleague, Michelle Greenshields, Director General for Disputer Resolution at the Agency.
As a regulator, the Canadian Transportation Agency develops regulations in accordance with...
Speeches | 2022-11-28
Overview
This quarterly update shows the number of air travel complaints submitted by passengers to the Canadian Transportation Agency (CTA), per 100 flights and sorted by airline.
Context
The complaint data is based on the information submitted by passengers and may not have been reviewed by...
Web page | 2022-12-19
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Watch the American Sign Language (ASL) videos
Introduction
ASL version of Introduction
This is an American Sign Language (ASL) video with no audio
Continue to the next video: Purpose
Some persons with disabilities use...
Web page | 2022-11-07
Read the pdf (305 KB)
Watch the American Sign Language (ASL) videos
1. Purpose
ASL version of Purpose
This is an American Sign Language (ASL) video with no audio
Continue to the next video: Contents of a Progress Report
This is a summary of the...
Web page | 2022-02-18
Watch the American Sign Language (ASL) video
ASL version of Accessible Transportation for Persons with Disabilities Regulations
This is an American Sign Language (ASL) video with no audio
The Canadian Transportation Agency (CTA) has built on its various...
Web page | 2022-03-14
Management Statement for the Quarter Ending September 30, 2022
1. Introduction
This quarterly financial report has been prepared by management as required by section 65.1 of the Financial Administration Act and in the form and manner prescribed by the Treasury Board under the Treasury Board...
Publication | 2022-11-25
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Report No: LTR-FRL-2022-0029
Date: March 31, 2022
Author(s): Shelley Roberts & Caidence Paleske
Aerospace
Executive Summary
Beginning in 2021, in collaboration with the National Research Council of Canada (NRC), the Canadian Transportation Agency (CTA)...
Publication | 2022-10-25
The Accessible Transportation for Persons with Disabilities Regulations (ATDPR) require carriers to accept transporting, under certain conditions, service dogs and allow them to accompany the person onboard. This applies to dogs that have been individually trained by organizations or persons...
Web page | 2022-07-07